Customer Support Coordinator

hace 5 días


Ciudad Apodaca, Nuevo León, México Abb A tiempo completo
Customer Support Coordinator - Order Entry

We are seeking a highly skilled Customer Support Coordinator to join our team at ABB. As a key member of our customer support team, you will play a vital role in ensuring the smooth entry of customer purchase orders and resolving any related issues in a timely manner.

About the Role:

The successful candidate will be responsible for accurately entering customer Purchase Orders (POs) and driving cross-functional issue resolution using required tooling. You will also ensure the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.

Your Responsibilities:

  • Ensure the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
  • Coordinate resolution with After-Sales Service and/or Spare Parts teams.
  • Recommend appropriate solutions for customer requests and coordinate with related teams to ensure the complete handling of the request is in place.
  • Proactively inform customers about issue status based on inputs and clarify any questions.
  • Ensure a positive customer experience throughout the entire process.
  • Prepare and analyze regular statistics using available tools and collecting relevant information.
  • Track regular target performance and provide results to management.

Requirements:

  • 1 year of experience in the area.
  • Bachelor's degree in Administration, Financial, Economics, or similar.
  • Knowledge of SAP.
  • A collaborative, solution-focused approach and strong written and spoken communication skills.
  • Customer focus.
  • Advanced English level.

About Us:

At ABB, we strive to create a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Estimated Salary: $60,000 - $80,000 per annum, depending on location and experience.



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