Customer Support Specialist

hace 2 días


Ciudad Apodaca, Nuevo León, México Danfoss A tiempo completo

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. Our team is seeking a skilled Customer Support Specialist - Energy Solutions to join our ranks and contribute to our mission.

Key Responsibilities:
  • Analyze internal and external technical problems under coordination in order to recommend initial solutions, provide emergency support to clients on operation and make final adjustments.
  • Control inventory levels of 50, complying with necessary procedures for the removal and inclusion of parts for service, controlling movements, seeking to meet desired inventory levels.
  • Develop training materials, provide customer training on Danfoss products, validate technical materials, and train internal teams on features of the products and also about the technical support attention.
  • Active support on marketing requirements with technical activities like translations, trade shows, webinars, and special projects.
About You:

We are looking for an individual with 3+ years' work experience in technical support engineer, design engineer, testing engineer roles within industrial and commercial refrigeration and/or Air conditioning systems in a manufacturing company preferred. Your skills should include great attention to detail, ability to multitask, strong interpersonal, organizational, problem-solving, and time management skills. You should be sensitive to customers' needs and able to create good dialogue with customers. A Bachelor's Degree and English Advanced skills are required.

Salary and Benefits:

The estimated salary for this position is $60,000-$80,000 per year, depending on qualifications and experience. At Danfoss, we believe in creating an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. We offer a comprehensive benefits package including health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42,000 people, serving customers in more than 100 countries through a global footprint of 95 factories.



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