Senior Associate Client Engagement Manager
hace 5 días
About the Position
The Senior Associate Client Engagement Manager will oversee comprehensive deployment processes utilizing the Workday Deployment Methodology, leveraging their professional acumen to creatively and effectively address challenges. This role is pivotal in collaborating with and supporting Engagement Managers and Project Directors throughout the project lifecycle to ensure a successful transition to the Workday platform.
Key Responsibilities
- Achieve proficiency in Workday's Implementation Methodology.
- Support Engagement Managers in executing multiple concurrent projects.
- Assist Engagement Managers in maintaining project delivery within the budget specified in the Statement of Work.
- Identify potential areas to broaden the scope of support provided to Engagement Managers.
- Ensure timely completion of tasks for Engagement Managers and Consultant resources involved in their implementations.
- Lead deployments of low to medium complexity as the Engagement Manager.
- Conduct Timesheet reviews, approvals, and compliance checks.
- Maintain the RAIDQ Log and manage Support Cases effectively.
- Propose and assist in implementing enhancements aimed at optimization and/or automation in Smart Sheets.
- Continuously strive to enhance the efficiency of the Engagement Support service across the organization.
About You
Basic Qualifications
- Up to 1 year of experience in project management related to HCM, Payroll, Financial, or Student implementations within medium to large enterprises, higher education, and/or state and local governments.
- Up to 1 year of experience in implementing Workday, Oracle, SAP, PeopleSoft, or similar applications.
Other Qualifications
- 2+ years of experience in software implementations in any role.
- Experience with SaaS / ERP is highly desirable.
- Consulting experience showcasing strengths in managing client expectations while fostering trust and confidence.
- Experience in coordinating smaller work streams and project deliveries.
- Exceptional organizational and time management abilities.
- Quick aptitude for learning new management methodologies, technologies, and technical skills.
- Dedication to providing outstanding customer service and quality.
- Capability to manage multiple projects and initiatives concurrently.
- Ability to thrive in a diverse, fast-paced environment and collaborate effectively across teams.
- A team player with strong communication skills to engage with all project team members.
- Excellent spoken and written English; proficiency in other languages is advantageous.
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