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At FedEx, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.
Key Responsibilities:
- Answer customer inquiries on service features, delivery procedures, and payment processes
- Provide current shipment information and basic follow-up activity available in computer systems
- Initiate pick-up, delivery, shipment research, rate quotes, and exception requests
- Assist and/or resolve customer complaints
- Provide customer service using FedEx phraseology to produce 100% customer satisfaction
- Liaison between customers and service centers to resolve operational issues
- Provide sales leads to sales employees
Requirements:
- College Degree or Equivalent and 1 year experience in customer problem resolution
- Bilingual English/Spanish, written and verbal skills
- Good research, problem-solving skills with emphasis on operation, credit, billing, collections, tariffs, pricing, rating, and general company policy and procedures
- Good negotiating and mediating skills
- Organized with the ability to multitask
- Motivated with the ability to make independent decisions
- Good computer skills (Excel, Word, and Outlook)
- Clear and articulate speaking voice
- Excellent human relations, communication, and telephone etiquette skills
- Ability to work variable shifts
Working Conditions:
Office environment
