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Cloud Operations Engineer III
hace 2 meses
The Cloud Operations Engineer III is a key member of our team, responsible for administering and engineering server solutions or applications in support of Umpqua Bank initiatives.
Key Responsibilities:
- Provide high-level customer service to bank associates, ensuring timely and effective resolution of technical issues.
- Assist or advise other teams on technical issues, providing expert guidance and support.
- Design, implement, and maintain complex enterprise-class systems and applications, analyzing performance to assist with capacity planning in both public (Microsoft Azure) and private cloud environments.
- Participate in vulnerability remediation on infrastructure components and Disaster Recovery planning/participation.
- Implement Infrastructure As Code (IAC) using tools like Terraform, Bicep, or ARM.
- Measure and improve the performance, uptime, cost, stability, and other operational characteristics of our cloud-based systems.
- Develop and maintain runbooks and rehearse scenarios for efficient incident response.
- Research, analyze, recommend, and implement solutions within their scope and enhancements.
- Share rotation of on-call duties after hours and weekends to respond to emergency outages in Azure.
- Demonstrate compliance with all bank regulations for assigned job functions.
- Coach, mentor, or train others as a subject matter expert.
About You:
- Bachelor's degree in computer science or equivalent required.
- 4-7 years' experience in system or network engineering in a mid-size company with a proven track record of success.
- Strong coordination, organization, troubleshooting, and communication abilities required.
- Proven experience with building and maintaining cloud systems and infrastructure.
- Familiarity with Git and understanding of the role that version control and effective, positive code review has in creating great software.
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
- Excellent verbal and written communications.
- Very strong customer service orientation.
- Workstyle: Fully onsite.
