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hace 2 meses
About Arista Networks
Arista Networks is a leading provider of software-driven cloud networking solutions for large data center storage and computing environments. Our award-winning platforms redefine scalability, agility, and resilience, and have shipped over 20 million cloud networking ports worldwide with CloudVision and EOS, an advanced network operating system.
Job Summary
We are seeking an experienced Order Management Representative to join our team. This role will primarily focus on orders from our North and South America-based customers and ensure their orders are processed within agreed Service Level Agreements (SLAs) while providing a superior customer experience.
Key Responsibilities
- Process purchase orders received from Arista's partners and end-customers and produce commensurate Arista Sales Orders.
- Ensure proper and accurate shipping logistics.
- Perform requisite review of key terms on customer and partner purchase orders to ensure accuracy and adherence to existing contractual and pricing agreements.
- Follow-up on customer-related issues, including processing Return Merchandise Authorization (RMA) requests.
- Support Attach - Ensure that purchase orders from customers and partners include requisite product support for the switches on their orders.
- Maintain thorough and accurate installed customer base and service contract information.
- Collaborate with Sales team to understand any special customer issues and situations.
- Develop and maintain understanding of the channel sales model, direct sales model, and partner effectively with Distributors and Resellers.
- Clearly understand all product offering, subscription, and renewal licensing models.
- Timely resolution of backlogged orders, and tracking of order cancellations to ensure accurate processing.
- Other duties/projects when required; particularly to help achieve SOX compliance.
Requirements
- Previous experience in sales, specifically orders management and software maintenance renewals, is preferred: 5+ years.
- Must have attention to detail and ability to follow-up with Arista Account Representatives and/or Arista partners/customers on purchase order and shipping terms and issues.
- Must have excellent organizational skills with the ability to take initiative and work proactively with minimal supervision.
- Must have demonstrated ability to work independently as well as in a team environment.
- Must possess excellent customer service skills with an orientation towards helping customers.
- Must thrive in a results-driven environment.
- Excellent oral and written communication skills and strong computer proficiency. Strong command of English language. Additional languages would be an advantage but are not a requirement.
- Ability to review and interpret contractual terms and conditions.
- Knowledge of shipping logistics and shipping terms for North & South America.
