Technical Support Specialist in Distribution of Packaging Materials
hace 2 meses
Landsberg Orora is a leading company in the distribution of packaging materials worldwide.
We are seeking a Technical Support Specialist to work together with our IT team, providing solutions to common needs and supporting teams in operational and administrative areas across various divisions.
Responsibilities:
- Provide local and remote support to users (administration and operations)
- Offer remote support to users' computers to diagnose and solve problems
- Perform preventive and corrective maintenance of computer equipment and printers
- Evaluate priorities and plan the resolution of customer and user requests
- Identify and escalate situations that require urgent attention
- Handle a large volume of incoming and outgoing calls in a timely manner
- Configure operating systems (user profiles, inventories, etc.)
- Build positive relationships by going the extra mile with customer service, ensuring all questions are addressed appropriately
- Solve problems related to software, hardware, computers, servers, and security
- Maintain the correct functioning of systems by performing necessary tasks
- Secure support and follow-up from partners or other resources at our various remote sites
Requirements:
- Systems engineering degree, Informatics, Computing, Computer Technician
- Bilingual
- Minimum 2 years of experience
- Excellent service attitude
- Excellent communication skills
- Windows 10
- Microsoft Office
- Focused on customer service
- Able to multitask
- Responsible
- Proactive
- Problem resolution
Salary Range: $20,000.00 - $21,000.00 per month
Benefits:
- Cash savings account
- Major medical expenses insurance
- Dental insurance
- Life insurance
Work Schedule:
- Full-time
- Rotating shift
- 10-hour shift
Experience:
- Customer service: 2 years (required)
- Language: English (required)
Work Location: On-site employment
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