Technical Support Specialist in Distribution of Packaging Materials

hace 2 meses


Tijuana, Baja California, México Landsberg Orora - Tijuana A tiempo completo

Landsberg Orora is a leading company in the distribution of packaging materials worldwide.

We are seeking a Technical Support Specialist to work together with our IT team, providing solutions to common needs and supporting teams in operational and administrative areas across various divisions.

Responsibilities:

  • Provide local and remote support to users (administration and operations)
  • Offer remote support to users' computers to diagnose and solve problems
  • Perform preventive and corrective maintenance of computer equipment and printers
  • Evaluate priorities and plan the resolution of customer and user requests
  • Identify and escalate situations that require urgent attention
  • Handle a large volume of incoming and outgoing calls in a timely manner
  • Configure operating systems (user profiles, inventories, etc.)
  • Build positive relationships by going the extra mile with customer service, ensuring all questions are addressed appropriately
  • Solve problems related to software, hardware, computers, servers, and security
  • Maintain the correct functioning of systems by performing necessary tasks
  • Secure support and follow-up from partners or other resources at our various remote sites

Requirements:

  • Systems engineering degree, Informatics, Computing, Computer Technician
  • Bilingual
  • Minimum 2 years of experience
  • Excellent service attitude
  • Excellent communication skills
  • Windows 10
  • Microsoft Office
  • Focused on customer service
  • Able to multitask
  • Responsible
  • Proactive
  • Problem resolution

Salary Range: $20,000.00 - $21,000.00 per month

Benefits:

  • Cash savings account
  • Major medical expenses insurance
  • Dental insurance
  • Life insurance

Work Schedule:

  • Full-time
  • Rotating shift
  • 10-hour shift

Experience:

  • Customer service: 2 years (required)
  • Language: English (required)

Work Location: On-site employment



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