Support Team Leader

hace 4 semanas


Xico, México Siteminder A tiempo completo

At SiteMinder, we foster a diverse and inclusive culture where employees can bring their unique selves to work. As a Support Team Leader, you will be responsible for coaching, engaging, supervising, leading, and developing our General Services team to deliver exceptional customer service.

The Support Team Leader role is a crucial member of our Global Customer Support team. You will act as the primary point of contact for team members, proactively ensuring smooth operations and collaboration across teams. This role requires leading by example, focusing on team efficiency, quality, and development.

Key Responsibilities

  1. Build a team of skilled support consultants who prioritize customer satisfaction.
  2. Monitor and manage team performance on a daily basis.
  3. Identify performance gaps and develop action plans for team members.
  4. Conduct regular one-on-ones, performance reviews, and team meetings to assess individual performance and provide coaching.
  5. Recognize training needs and provide coaching and support to team members.
  6. Collaborate with other teams to build consensus and drive global projects.
  7. Resolve conflicts and remove barriers to team success.

Requirements

  • Experience leading diverse, high-performing teams.
  • Background in software or IT environments.
  • Ability to remain calm under pressure in a fast-paced environment.
  • Strong leadership skills, with a focus on fostering a high-performance culture.
  • Excellent communication and interpersonal skills.

About SiteMinder

SiteMinder is a world-leading hotel commerce platform, empowering accommodation owners to find and book more guests online. We're a remote-friendly company with a generous parental leave policy, mental health initiatives, and opportunities for growth and development.

We encourage people from underrepresented groups to apply. When submitting your application, please include your pronouns and any necessary accommodations for the interview process.



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