Global Physical Card Operations Specialist

hace 2 meses


Xico, México Didi Global A tiempo completo

Company Overview

DiDi Global Inc. is the world's leading mobility technology platform, offering a wide range of app-based services across markets in Asia-Pacific, Latin America, and Africa.

The company provides car owners, drivers, and delivery partners with flexible work and income opportunities, collaborating with policymakers, the taxi industry, the automobile industry, and communities to solve transportation, environmental, and employment challenges.

Team Overview

The User Experience Operations team is responsible for improving user experience, helping users use the DiDi Card reasonably and smoothly, and connecting the product/service to customers.

The Physical Card Operations team ensures the stability and efficiency of physical card production and delivery.

Role Responsibilities

Dock with card factories and courier companies to improve service strategies, ensure basic service stability, and be directly responsible for delivery rates (in SLA).

Establish complete physical card operation SOPs, including regular card factory/express patrol to prevent production operation risks.

Manage operations with key vendors, guaranteeing the efficiency of physical card services and optimizing production strategies together with stakeholders.

Work closely with internal and external teams to ensure production schedules and responsible for card supply (chips), packaging materials, and other production materials.

Estimated Salary Range:$120,000 - $180,000 per year

This salary estimate is based on the job requirements, location, and industry standards.

Role Qualifications

Bachelor's degree or above.

3+ years of experience in banking/fintech/logistics companies, serving financial institutions, in physical card operations positions (card production/distribution), being responsible for relevant indicators.

Extensive experience in physical card processing projects.

Excellent internal and external communication skills, strong resilience to stress, and strong ownership.

Spanish local speaker, English as working language.



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