Equipment Service Specialist

hace 4 semanas


Ciudad de México, Ciudad de México Kone A tiempo completo
About the Role

As an Equipment Service Specialist at Kone, you will play a critical role in ensuring the quality and efficiency of our equipment operations. This position requires strong customer service skills, technical knowledge, and attention to detail.

Key Responsibilities

Customer Relationship Management:

  • Develop and maintain strong relationships with customers through proactive communication and regular updates on service activities.
  • Ensure timely and accurate reporting of work performed to maintain the integrity of e-Optimum and Customer Notification systems.

Service Operations:

  • Maintain a safe working environment for end-users and ensure compliance with safety standards and procedures.
  • Execute service visits efficiently, adhering to schedules, time limits, and quality standards.
  • Identify and address site risks, communicating them to supervisors as necessary.
  • Manage workload effectively in collaboration with service supervisors.

Leadership and People Management:

  • Provide regular updates to supervisors on relevant information and be familiar with all aspects of lifts and associated technology.
  • Participate in training and coaching initiatives, contributing to the ongoing improvement of products, methods, and safety within the organization.

Salary and Benefits

The estimated annual salary for this position is $65,000 - $85,000, commensurate with experience and qualifications. In addition to competitive compensation, Kone offers a range of benefits, including comprehensive health insurance, retirement savings plans, and opportunities for professional growth and development.

About Kone

Kone is a global leader in elevator and escalator manufacturing, dedicated to creating innovative solutions for urban mobility. Our company culture values employee engagement, sustainability, and ethical business practices. We strive to foster a collaborative and inclusive work environment where individuals can grow professionally and personally.



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