Technical Support Specialist

hace 15 horas


Ciudad de México, Ciudad de México Nuvit Service A tiempo completo
Job Description:

We are seeking a skilled Technical Support Specialist to join our team at Nuvit Service. In this role, you will be responsible for providing enterprise-level technical support to our customers. This will involve diagnosing and resolving software and hardware issues, as well as assisting customers with the installation of applications and programs.

Key Responsibilities:
  • Support IT Platforms, Integration and Digital Services by applying best practices and solutions.
  • Provide robust support fully aligned to strategic objectives and adopting Cloud Integration and Information Systems technologies. Support 24/7.
  • Operate with various service providers: Capgemini (Mulesoft and Service Now), Yalo, Telnet, Pitcher, ACN, SAP, Greenmile, Hasar.
  • Continuous support of the operation to the Digital Platforms through the adoption of proactive maintenance plans, updated version of SW, HW or applications.
  • Resolve incidents with an extreme sense of urgency, working with the different internal or external support groups to develop agile and robust solutions.

Requirements:
  • 4-5 years of hands-on IT experience in a technical/help desk role.
  • 4-5 years of hands-on experience with at least one infrastructure technology (e.g., UNIX or Windows).
  • Solid knowledge in Microsoft Excel (Power Query highly desirable).
  • Advanced Level English.
  • Technical English is required.
  • Highly motivated, driven and willing to work independently while receiving instruction through supervision in a highly regulated environment.
  • Proactive.
  • Teamwork.

About Us:

Nuvit Service is a leading provider of technical support services. We are committed to delivering high-quality support to our customers and are seeking a skilled Technical Support Specialist to join our team.

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