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Supervisor of Operations Support
hace 2 meses
Citi is seeking a highly skilled Operations Support Analyst to join our team. As an Operations Support Analyst, you will be responsible for providing day-to-day operations support in alignment with Citi's operations support infrastructure and processes.
Key Responsibilities- Perform business analysis and documentation of the current and future state of client reports and advisories.
- Provide regular status updates for all project participants and create presentations for steering committee updates.
- Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements.
- Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines.
- Create and facilitate training sessions, webcast demos, and write User Acceptance Test scripts and business scenarios against specified requirements.
- Create, manage, and maintain project plans and act as the project manager for all follow-ups across various departments.
- Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements, performance reporting, advisories, letters, notices.
- Previous relevant experience preferred.
- Proficient in Microsoft Office.
- General knowledge of client reporting across the industry and our competitors.
- Working knowledge of SQL environments and database queries.
- Proven organization and time management skills.
- Demonstrated problem-solving and decision-making skills.
- Consistently demonstrates clear and concise written and verbal communication skills.
Bachelor's degree/University degree or equivalent experience.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
