Client Relationship Manager

hace 1 semana

Saltillo, Coahuila de Zaragoza, México WestRock A tiempo completo

Position Overview

WestRock is a premier provider of sustainable paper and packaging solutions, dedicated to innovation and excellence. Our team comprises experts in materials science, packaging design, mechanical engineering, and manufacturing, all committed to advancing fiber-based packaging through cutting-edge technology.

Role Summary:

As a Client Relationship Manager, you will act as the primary point of contact between Corporate Accounts, Strategic Regional Accounts, WestRock facilities, and customer sites, delivering specialized support tailored to our esteemed clientele.

This role emphasizes a value-driven sales approach, engaging WestRock resources at various locations to address critical business challenges and customer needs effectively.

Key Responsibilities:

  • Serve as the primary liaison between WestRock and clients, enhancing overall customer service through collaboration with supplier facilities.
  • Develop comprehensive project plans, overseeing the complete lifecycle of customer specifications, logistics, and troubleshooting.
  • Align customer needs with business objectives to ensure satisfaction and operational success.
  • Collaborate with Sales and Financial Managers to assist in budget formulation and management.
  • Gain insights into the competitive landscape of clients to identify opportunities for added value, efficiency improvements, and training for manufacturing processes.
  • Foster and manage relationships with both internal and external customers, delivering value-added sales and service solutions.
  • Create and refine Opportunity Plans that align with Corporate Account's Key Account Profiles (KAPs).
  • Regularly review Opportunity Plans with senior sales leadership to ensure alignment and progress.
  • Work closely with production, manufacturing, and account teams to communicate customer requirements effectively.

Qualifications:

  • A Bachelor’s degree is preferred.
  • 2 to 3 years of experience in corrugated sales is advantageous.
  • Over 5 years of relevant experience in sales, project management, or technical training.
  • A solid understanding of various equipment types and technical capabilities within the packaging sector.
  • Proven expertise with packaging systems.
  • Demonstrated sales proficiency and business insight.
  • Ability to clarify complex issues and devise long-term solutions.
  • Competence in managing multiple accounts and deadlines while effectively interacting with diverse teams.
  • Strong leadership qualities and sound business judgment.
  • Proficient in computer applications including Word, Excel, and PowerPoint.
  • Exceptional written and verbal communication skills.

What We Provide:

  • A corporate culture rooted in integrity, respect, accountability, and excellence.
  • Extensive training and numerous opportunities for professional development.
  • A competitive salary that reflects skills, competencies, and potential.
  • A comprehensive benefits package, including medical, dental, vision, life insurance, and a 401k plan with matching contributions.
  • A career with a global leader in packaging where sustainability, safety, and inclusion are fundamental to our operations.

WestRock is an Equal Opportunity Employer. We are committed to fostering a diverse workforce where every individual feels valued, respected, and included. We do not discriminate based on race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.

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