Telecom Support Specialist

hace 2 semanas


Xico, México Nokia A tiempo completo

As a Telecom Support Specialist at Nokia, you will play a crucial role in ensuring the seamless operation of our customers' networks.

The Network Infrastructure group is at the forefront of a revolution to bring more and faster network capacity to people worldwide. With a strong focus on technical expertise and innovation, we are dedicated to solving complex problems and delivering cutting-edge solutions.

Your key responsibilities will include:

• Providing L2/3 ticketing support to customers, with a focus on reproducing issues in lab environments

• Implementing new lab scenarios for testing purposes, leveraging your scripting knowledge (Bash, Perl, VBS, Java) to automate tasks and improve efficiency

• Creating technical reports and documentation, including assistance requests, regional information, and product details

• Conducting advanced troubleshooting, debugging, and tracing, with escalation to Research & Development as needed

We are seeking a highly skilled and motivated individual with a passion for problem-solving and a commitment to excellence.

The ideal candidate will possess:

• A student background in telecommunications, systems, information technology, or engineering (8 or 9 semester)

• Strong English language communication skills, written and verbal

• Proficiency in administering different operating systems (Linux, Unix, Windows), although not mandatory

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience and qualifications.

In addition to a comprehensive compensation package, we provide flexible and hybrid working schemes, continuous learning opportunities, well-being programs, and opportunities to join employee resource groups and mentoring programs.

Nokia is committed to inclusion and diversity, and we strive to create a culture where everyone feels valued and empowered to succeed.



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