Security Manager

hace 1 mes

Cancún, Quintana Roo, México Marriott International A tiempo completo

Job Summary

The Security Manager is responsible for managing security and loss prevention operations on a daily basis. This includes protecting property assets, employees, guests, and property, as well as preventing and responding to accidents and fires. The Security Manager ensures that all areas of the property are safe and secure, maintains logs, certifications, and documents required by law and Standard Operating Procedures, and strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Candidate Profile

The ideal candidate will have a high school diploma or GED and 4 years of experience in security and loss prevention or a related field. Alternatively, a 2-year degree from an accredited university in Criminal Justice or a related major and 2 years of experience in security and loss prevention or a related field is also acceptable.

Core Work Activities

Managing Security/Loss Prevention Operations

  • Assists in the development and implementation of emergency procedures.
  • Conducts investigations of all losses of property assets and refers to proper management for disposition.
  • Deploys security staff to effectively monitor and protect property assets.
  • Complies with all Corporate Loss Prevention safety and security management guidelines and procedures.
  • Conducts periodic patrols of the entire property and parking areas.
  • Recognizes success across areas of responsibility.
  • Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
  • Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
  • Implements action plans to monitor and control risk.
  • Maintains required reports and documentation regarding patrols of property and parking areas.
  • Provides means for obtaining necessary medical attention on a timely basis.

Leading Security/Loss Prevention Teams

  • Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.
  • Celebrates successes by publicly recognizing the contributions of team members.
  • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Strives to improve service performance.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service

  • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
  • Empowers employees to provide excellent customer service.
  • Meets quality standards and customer expectations on a daily basis.
  • Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.

Conducting Human Resources Activities

  • Assists in minimizing the cost of accident claims through aggressive claims management.
  • Brings issues to the attention of Human Resources as necessary.
  • Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
  • Conducts hourly employee performance appraisals according to Standard Operating Procedures.
  • Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
  • Administers property policies fairly and consistently.
  • Maintains first aid and CPR certifications required for Loss Prevention officers.
  • Handles guest problems and complaints.
  • Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Provides services that are above and beyond for customer satisfaction and retention.

Additional Responsibilities

  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Develops and maintains a working relationship with local law enforcement authorities.
  • Informs and/or updates the executives, the peers, and the subordinates on relevant information in a timely manner.
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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