Network Operations Engineer

hace 2 semanas


Xico, México Oneweb A tiempo completo
Job Description

At Oneweb, we're revolutionizing technology in Space with low latency broadband connectivity. As a Network Operations Engineer - Space Technology, you'll play a crucial role in coordinating technical investigations on our system performance.

Key Responsibilities:

  • Proactive analysis of our system performance to identify anomalies leading to poor performance
  • Enhance system and service reporting to understand and communicate user experience with internal and external stakeholders
  • Act as the technical escalation point for customers during complex service investigations
  • Analyze and mitigate early life service failures to improve customer experience
  • Ensure fluid communication with cross-functional teams on technical investigations and developments
  • Support the User Terminals team with release processes: preparation, execution, and documentation
  • Maintain automation at the forefront of all activities

Requirements:

  • Resilience and multitasking capabilities
  • MS or equal in Telecommunications or similar
  • 5 years in operational domain
  • Demonstrated experience in customer support
  • Excellent verbal and written communication skills
  • Experience with PowerBI, Python, Dataminer, and User Terminal support (VSAT, Mobile, etc.)

Preferred Qualifications:

  • Data analytics skills
  • Experience with radio link layer

What We Offer:

  • Competitive estimated salary: $80,000 - $110,000 per year
  • Flexible remote working policy
  • On-call rotation and occasional traveling

Location: Mexico



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