Network Operations Engineer
hace 2 semanas
At Oneweb, we're revolutionizing technology in Space with low latency broadband connectivity. As a Network Operations Engineer - Space Technology, you'll play a crucial role in coordinating technical investigations on our system performance.
Key Responsibilities:
- Proactive analysis of our system performance to identify anomalies leading to poor performance
- Enhance system and service reporting to understand and communicate user experience with internal and external stakeholders
- Act as the technical escalation point for customers during complex service investigations
- Analyze and mitigate early life service failures to improve customer experience
- Ensure fluid communication with cross-functional teams on technical investigations and developments
- Support the User Terminals team with release processes: preparation, execution, and documentation
- Maintain automation at the forefront of all activities
Requirements:
- Resilience and multitasking capabilities
- MS or equal in Telecommunications or similar
- 5 years in operational domain
- Demonstrated experience in customer support
- Excellent verbal and written communication skills
- Experience with PowerBI, Python, Dataminer, and User Terminal support (VSAT, Mobile, etc.)
Preferred Qualifications:
- Data analytics skills
- Experience with radio link layer
What We Offer:
- Competitive estimated salary: $80,000 - $110,000 per year
- Flexible remote working policy
- On-call rotation and occasional traveling
Location: Mexico
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