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We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Sensata Technologies, Inc. As a key member of our customer-facing team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service and support.
Key Responsibilities- Lead and manage a team of customer service representatives to achieve exceptional customer satisfaction and service levels.
- Develop and implement effective processes and procedures to ensure efficient and effective customer service delivery.
- Collaborate with cross-functional teams to identify and resolve customer issues and concerns.
- Provide coaching and development opportunities to team members to enhance their skills and knowledge.
- Monitor and analyze customer feedback and metrics to identify areas for improvement.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum 3 years of experience in customer service or a related field.
- Proven track record of leading and managing high-performing teams.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
- Strong analytical and problem-solving skills.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
