Technical Support Team Lead

hace 1 mes


Aguascalientes, Aguascalientes, México Resideo A tiempo completo

As a Technical Support Team Lead, you will be responsible for providing exceptional technical assistance to internal and external customers. You will lead a team of technical support agents, providing guidance and support to ensure timely and accurate resolution of technical issues. You will also be responsible for driving focus on accuracy, timely feedback, and customer satisfaction. You will work closely with the leadership team to drive growth and transformation initiatives, and will be responsible for hiring, developing, and training support team members to match business requirements.

Key Responsibilities:

  • Lead a team of technical support agents, providing guidance and support to ensure timely and accurate resolution of technical issues.
  • Drive focus on accuracy, timely feedback, and customer satisfaction.
  • Work closely with the leadership team to drive growth and transformation initiatives.
  • Hire, develop, and train support team members to match business requirements.
  • Monitor and manage operational and customer satisfaction metrics to meet organizational goals.

Requirements:

  • Bachelor's degree, or equivalent. Some experience in the field.
  • Excel proficiency Intermediate.
  • Good decision maker with a high degree of attention to detail.
  • Strong problem solving and analytical abilities.
  • Highly developed sense of integrity.
  • Collaboration and Teamwork.
  • Drives for Results.
  • Service Excellence.
  • Takes Initiative.


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