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Global HR Services Manager

hace 2 meses

Tijuana, Baja California, México Hewlett Packard A tiempo completo
Job Summary

This role is responsible for managing a team of individual contributors supporting local HR processes, ensuring adherence to policies and guidelines, career development, and establishing protocols. The role fosters a positive environment for training, influences administrative decisions, and communicates process improvements to HR and business leaders.

The position requires on-site presence for 5 days a week.

Key Responsibilities
  • Coaching and Guidance: Provides coaching and guidance on job performance and career development to direct reports, HR managers, and employees to use myHR services.
  • Team Management: Manages a team of analysts and professionals, providing technical, functional, and operational expertise within HR global services.
  • Protocol Establishment: Establishes protocols and tiered escalation, ensuring response to issues and requests from HR, employees, and managers.
  • Training and Development: Builds and maintains a positive environment to train and develop team members to foster understanding of broad HR principles, policies, procedures, and systems with a high level of customer service focus.
  • Administrative Decision-Making: Influences and makes final decisions on administrative or operational matters, leveraging country best practices in view of standardizing processes globally.
  • Communication: Communicates process capabilities and projects to country or regional HR and business leaders.
  • Document Supervision: Supervises business process documents (e.g., Standard Operating Procedures, Statement of Work, Business Score Card, etc.).
  • Employee Experience: Supports improving employees' experience and customer satisfaction through myHR services.
  • Process Improvement: Enhances and implements new process framework (e.g., Termination process simplified).
  • Quality Issue Management: Manages root cause analysis, containment, recommendations, and resolution of quality issues and executes complex HR data transactions.
Education and Experience

Typically requires a four-year degree in Human Resources, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

Four to six years of job-related experience and 0-2 years of management experience, preferably in customer service or a related field.

Knowledge and Skills
  • Auditing: Knowledge of auditing principles and practices.
  • Automation: Familiarity with automation tools and technologies.
  • Business Process: Understanding of business processes and operations.
  • Data Analysis: Ability to analyze and interpret data.
  • Data Integrity: Knowledge of data integrity principles and practices.
  • HRIS: Familiarity with Human Resources Information Systems (HRIS).
  • Process Improvement: Knowledge of process improvement methodologies.
  • Project Management: Ability to manage projects and prioritize tasks.
  • Workday: Familiarity with Workday software.
  • Communication: Excellent verbal and written communication skills in English and Spanish.
Cross-Organizational Skills
  • Customer Centricity: Ability to prioritize customer needs.
  • Prioritization: Ability to prioritize tasks and manage time effectively.
  • Resilience: Ability to work in a fast-paced environment and adapt to change.
  • Team Management: Ability to manage and lead a team.
  • Strategic Thinking: Ability to think strategically and make informed decisions.
Impact and Scope

Impacts immediate team and requires basic understanding of the family group's role in HP organization.

Complexity

Applies company policies and procedures to resolve routine issues.