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Program Manager, Repair Experiences Lead
hace 2 meses
As a Program Manager at Google, you will lead complex, multi-disciplinary projects from start to finish, working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company.
Your projects will often span offices, time zones, and hemispheres, requiring coordination and effective communication with teams worldwide.
Key Responsibilities- Build and manage Google's consumer hardware service operations, aligning with our global strategy.
- Lead relationships with local vendors, ensuring they meet performance and timeline goals.
- Own the customer experience, operational performance, and financial results in the country.
- Collaborate across teams to develop innovative programs that ensure support for customer returns and repair.
- Track performance metrics, create scorecards, and conduct regular business reviews.
Google is an engineering company at heart, hiring people with a broad set of technical skills who are ready to take on some of technology's greatest challenges and make an impact on users around the world.
We aim to build a Google that looks like the world around us, cultivating a sense of belonging throughout the company and promoting diversity, equity, and inclusion in our work.
What We Offer- A dynamic and inclusive work environment.
- Opportunities for growth and development.
- A chance to work on complex, high-impact projects.
- A competitive compensation and benefits package.
