Business Architecture Strategist

hace 6 días

Xico, México Zendesk, Inc. A tiempo completo

About Zendesk

Zendesk, Inc. is a global leader in customer service software that aims to bring calmness to the chaotic world of customer service.

We power billions of conversations with brands you know and love, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace.

Job Overview

We're looking for a Business Architecture Strategist to join our Enterprise Architecture team in Mexico City (CDMX) or Mexico State (Estado de Mexico).

This role will involve defining and improving critical capabilities across the GTM (Marketing, Sales, Service) landscape while assessing and providing recommendations on maturation.

The successful candidate will arrive at a high-level business architecture that helps business partners prioritize and sequence critical initiatives.

Key Responsibilities

  • Define and improve critical capabilities across the GTM (Marketing, Sales, Service) landscape while assessing and providing recommendations on maturation.
  • Arrive at a high-level business architecture that helps business partners prioritize and sequence critical initiatives.
  • Visualize and create high-level value stream and process models that can be used in knowledge sharing and future analysis.
  • Model, maintain, and present key Business Architecture work, including business capabilities, gap analysis, current and target state flows, value streams, process mapping and modeling, data modeling, and use cases.
  • Engage with Enterprise, Solution, and Domain Architects to assist with translating business capabilities to technical design.
  • Craft optimal technical solutions to meet business needs and aligning IT strategies with IT Architects.
  • Design and optimize organizational structures, focusing on aligning team configurations, roles, and responsibilities to maximize efficiency and support strategic objectives.
  • Evaluate that business processes meet both short and long-term requirements and support Zendesk's technology development as we grow.
  • Conduct workshops and coordinate across multiple senior stakeholders.

Requirements

  • 5+ years of experience as a Business Architect or Process Architect.
  • Ability to document requirements for business process flows, capability and feature descriptions, gap analysis, KPIs, business use cases, and visual and textual techniques.
  • Ability to leverage requirements elicitation methods, including focus groups, white-boarding, surveys, or questionnaires to conduct business research and interviews in support of business capabilities and features.
  • Experience with design thinking strategies including customer-centric development processes and leading Customer Journey Mapping sessions with business partners to define business optimization opportunities.
  • Experience using process tools like Signavio, Appias, Nintex, Lucid Chart, Vizio, Miro or equivalent experience.
  • Experience with data-driven approaches to capture, design, and build end-to-end business processes and creating operating metrics.
  • Ability to work independently with minimal direction.
  • PREFERRED: Lean Six Sigma certification; experience using Business Architecture tools such as ARIS, iServer, etc.; experience in Business Process Modeling Notation (BPMN); experience with RPA software such as UiPath, AutomationAnywhere, BluePrism.

Location

Mexico City (CDMX) or Mexico State (Estado de Mexico)

Salary Range

$120,000 - $180,000 per year, depending on experience

About this role

This role is part of a hybrid setup, where you'll have flexibility to work remotely for part of the week while also attending our local office.

We're an equal opportunity employer, and we're committed to fostering a diverse and inclusive workplace.

Contact Information

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