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Fraud Risk Analyst

hace 2 meses

Xico, México Citi A tiempo completo
About the Role

The Fraud Risk Intmd Analyst is a developing professional role within Citi's Risk Management team. This position deals with most problems independently and has some latitude to solve complex problems. The ideal candidate will integrate in-depth specialty area knowledge with a solid understanding of industry standards and practices.

Key Responsibilities:

  • Ensure day-to-day Operations are performed according to agreed Service Level Agreements
  • Maintains an effective complaint case management system to track and monitor complaints
  • Minimizes defects and operational losses and track metrics for performance measurement, service levels and monitoring key triggers for early warning signals
  • Drives initiatives to enhance client experience and improve operating efficiency and productivity through re-engineering and process improvements by actively identifying opportunities
  • Closely monitors the service level indicators and ensuring that all complaints are investigated timely, customer impact is assessed promptly by analyzing root causes to identify issues and address them effectively by engaging all stakeholders
  • Performs sampling on suspicious transactions/accounts to ensure the delivery of quality judgement/decisions and service

Requirements:

  • 2-5 years previous experience in Fraud, Customer Services or Banking Operations
  • Bachelor's/University degree or equivalent experience
  • Intermediate level of English proficiency
  • Intermediate level of Excel skills, including dynamic tables, advanced formulas, data analysis and extraction for reporting

Job Family Group: Risk Management

Job Family: Fraud Risk

Time Type: Full time