Dispute Resolution Specialist
hace 2 semanas
Schneider Electric is seeking a highly skilled Dispute Management Analyst to join our team in Apocada, N.L. This role will support US & Canada and is a temporary position.
Key Responsibilities:- Resolve short payment and debts to customer accounts in SAP and/or Q2C to help reconcile customer financial accounts.
- Join a fast-paced department of the Customer Care Center and work collaboratively with the team to drive results.
- Investigate the validity of customer payment disputes and summarize the output.
- Communicate with customers to attempt to bring resolution to short pay or debts to accounts.
- Manage dispute communications on internal systems, including financially categorizing customer disputes.
- Meet defined process expectations and activity metrics.
- Drive collaborative conversations internally to solve customer payment disputes.
- Ensure prompt resolution of any payment disputes for credit or re-invoice.
- Partner with cash applications to apply credits.
- Provide feedback to management concerning possible problems or areas of improvement.
- Make recommendations to implement improved processes through Lean & Six Sigma.
- Participate in team planning meetings and work to maintain KPIs on a monthly basis.
- Bachelor's degree in Finance, Business Administration, Economics, Accounting, or a related field.
- 1 year of experience in a customer-facing role.
- SAP experience preferred or related ERP systems.
- Q2C experience desired but not required.
- Excel required.
- Advanced English required; French desired but not required.
- Independent thinker with strong problem-solving skills.
- Strong verbal and written communication skills.
- Confident in own abilities to negotiate resolution based on facts.
- Team player with a collaborative mindset.
Schneider Electric creates connected technologies that reshape industries, transform cities, and enrich lives. Our 135,000+ employees thrive in more than 100 countries. We offer a robust benefits package, flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer.
We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company.
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