Freight Claims Resolution Specialist

hace 5 días


Monterrey, Nuevo León, México Uber Freight A tiempo completo

As a Freight Claims Resolution Specialist at Uber Freight, you will play a critical role in supporting our Transportation Management team in resolving OS&D issues for our customers. Your expertise in customer service and claims resolution will be essential in providing top-tier service and responding to requests in a timely manner.

Key responsibilities include:

  • Processing OS&D issues using multiple systems, including MyEZClaim, transportation management systems, and carrier websites.
  • Resolving incidents using customer-specific processes and applying problem-solving skills to ensure timely resolution.
  • Generating and sharing ideas to improve process efficiency and customer experience.
  • Analyzing OS&D activities to report trends and suggest cost containment or reduction strategies.

Requirements:

  • Excellent English language skills, both verbal and written.
  • Bachelor's degree.
  • 1-2 years of experience in OSD, logistics, or customer service.


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