Billing Resolution Specialist

hace 21 horas


Monterrey, Nuevo León, México Worldwide Express A tiempo completo

Purpose:
The Billing Dispute Specialist I is responsible for collaborating with customers, internal teams, and carrier partners to resolve billing-related inquiries and discrepancies while maintaining exceptional customer service throughout all communications.

Key Responsibilities:
- Research and resolve billing-related inquiries and discrepancies
- Provide detailed explanations to customers regarding discrepancies, suggest solutions, and work with customers to obtain required documents for dispute submission
- Submit disputes to carrier partners for resolution and maintain follow-up with both carrier and customer until resolution is met
- Submit credit requests for customers and sales staff as necessary

Requirements:
- Be a motivated team player with a strong desire to succeed in a fast-paced environment
- Demonstrate eagerness to acquire knowledge and skills, expanding job capabilities
- Strong problem-solving, organization, and communication skills
- Ability to adapt quickly to changing priorities and processes
- Comfortable working in a fast-paced, results-oriented environment
- Ability to establish credibility and provide clear communication across all levels of the organization
- Comfortable managing workload independently and effectively

Qualifications:
High school diploma
- Bachelor's degree in communications, business, marketing, management, or other business-related fields preferred
- 0+ years of billing, collections, logistics, or related experience



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