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Senior Manager

hace 2 meses


Xico, México Citi A tiempo completo

Job Summary

Citi is seeking a highly skilled Senior Manager to lead our Incident Management process from start to finish. As a key member of our team, you will be responsible for driving process improvements, ensuring quality standards are met, and providing critical insights to senior leadership.

Key Responsibilities

  • Develop and maintain a comprehensive understanding of our incident management process and identify areas for improvement.
  • Collaborate with cross-functional teams to ensure seamless incident management and issue resolution.
  • Design and implement effective metrics and reporting to inform senior leadership decisions.
  • Provide expert guidance and support to issue managers and corrective action plan owners.
  • Build and maintain strong relationships with business partners, process owners, and other stakeholders.
  • Stay up-to-date with industry trends and best practices to ensure our processes remain aligned with business strategy.

Requirements

  • 6-10 years of experience in incident management, process improvement, or a related field.
  • Proven track record of driving process improvements and delivering results.
  • Excellent communication and influencing skills, with the ability to operate with a high level of autonomy.
  • Proficient in tools such as iCAP and Cognos, with experience in data analysis and reporting.
  • Bachelor's/University degree or equivalent experience, potentially Master's degree.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Equal Employment Opportunity

Citi is an equal opportunity and affirmative action employer. We are committed to diversity and inclusion in the workplace.