Customer Support Specialist

hace 2 meses


Ciudad de México, Ciudad de México Ericsson A tiempo completo

About Ericsson

We are a leading provider of technology and services to network operators, enabling the fast adoption of 5G. Our solutions and services help our customers build modern networks, improve their customer experience and drive digital transformation.

Job Description:

As a Customer Support Specialist - Network Engineer at Ericsson, you will play a critical role in ensuring that our customers receive exceptional technical support for their Ericsson-supplied equipment and software.

You will be part of a team that troubleshoots and resolves complex technical issues, providing expert-level support to customers through various communication channels, including phone, email, and remote access.

Your primary responsibility will be to analyze customer problems, identify root causes, and implement solutions to resolve issues quickly and efficiently.

Key Responsibilities:

  • Analyze customer complaints and requests for assistance
  • Identify and troubleshoot technical problems using advanced diagnostic tools and techniques
  • Implement solutions to resolve issues, either independently or in collaboration with other teams
  • Provide high-quality technical support to customers through various communication channels
  • Maintain accurate records of customer interactions and issue resolutions

Requirements:

To succeed in this role, you will need:

  • A strong understanding of networking concepts, including TCP/IP, routing protocols, and network architecture
  • Excellent analytical and problem-solving skills, with the ability to work independently and as part of a team
  • Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders
  • Ability to learn and adapt quickly to new technologies and processes
  • Bachelor's degree in Computer Science, Telecommunications, or a related field
  • 2+ years of experience in a technical support or engineering role, preferably in the telecommunications industry

Benefits:

At Ericsson, we offer a competitive compensation package, including a salary range of $80,000 - $110,000 per year, depending on location and experience.

We also provide a comprehensive benefits program, including health insurance, retirement savings, and paid time off.

What We Offer:

At Ericsson, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results.

We offer a dynamic and inclusive work environment, with opportunities for professional growth and development.

We believe in empowering our employees to take ownership of their work and make a meaningful impact on our customers and the industry.


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