
Global Commerce Fulfillment Experience Strategist
hace 3 semanas
TikTok is a leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. We are headquartered in Los Angeles and Singapore, with offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Work with Us
We believe that creation is at the core of our purpose. Our platform helps imaginations thrive. This is especially true for the teams that make TikTok possible.
We work together to inspire creativity and bring joy - a mission we all believe in and strive to achieve every day.
We see challenges as opportunities; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. This is how we drive impact - for ourselves, our company, and the communities we serve.
The commerce industry has experienced tremendous growth in recent years and has become a highly competitive space amongst leading Internet companies. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a new and better commerce experience to our users. We are looking for passionate and talented individuals to join our global logistics team, working together to enhance our ecosystem that is innovative, secure, and intuitive for our users.
Key Responsibilities:
Optimize the fulfillment experience, including fulfillment pain point analysis and tracking, and set corresponding experience indicators for optimization.
Analyze partner profiles and gain a deep understanding of performance requirements. Develop a fulfillment strategy for different partner layers.
Educate and communicate with partners about new practices, policies, and enhancements that have been decided to improve their experience. Support their understanding of the processes and help them achieve better delivery performance and customer satisfaction.
Develop governance rules and motivation designs, including the formulation and implementation of assessment rules and motivation design.
Conduct market competition research, improving platform partners' fulfillment capabilities and barriers.
Requirements:
A bachelor's degree or higher, preferably with an engineering, science, logistics transportation, or operation management background.
Proficiency in English is required for the role.
Proven experience with logistics solutions and program management experience.
5 years of working experience in logistics, experience in commerce platform is a plus.
PREFERRED QUALIFICATIONS:
A solid understanding of e-commerce marketplace operation and governance policy.
Excellent communication skills with the ability to secure alignment.
Excellent analytical, leadership, organizational, stakeholder management, and problem-solving skills.
Self-motivated and able to thrive in ambiguity and in a matrix environment.
Salary Range: $90,000 - $120,000 per year, depending on experience.
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