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Senior Salesforce Developer
hace 2 meses
About Megaport
Megaport is a global leader in Network as a Service (NaaS), revolutionizing the way businesses connect to the cloud. As a key partner to top technology companies, including Amazon, Microsoft, Google, IBM, Oracle, and NYSE, Megaport has established itself as a trusted provider of innovative solutions. Headquartered in Brisbane, Australia, with a global presence, Megaport's team of over 250 members is dedicated to delivering exceptional results.
Our Team Culture
Megaport's culture is built on a foundation of collaboration, support, and fun. Our team of globally-positioned industry experts leads by example, upholding our values and prioritizing customer satisfaction above all else. With a strong commitment to our culture, we strive to create a work environment that is motivating, adaptable, persistent, hard-working, and dynamic.
The Role
Megaport is seeking an experienced Salesforce SME to drive the implementation and maintenance of Salesforce Service Cloud and other Salesforce suite applications. As a key member of our team, you will identify opportunities for synergy with existing tools and develop automation solutions to streamline day-to-day work. Your primary customers will be the front-line support team, customers, and network operations teams.
To succeed in this role, you will need to possess a deep understanding of relevant technologies, excellent interpersonal skills, and the ability to manage dependencies across technical departments. You will also be responsible for leading the implementation of operations tools and automation strategies, driving innovation and growth within the company.
Key Responsibilities
- Act as the subject matter expert for Salesforce globally
- Develop, document, and maintain the Salesforce design
- Maintain certifications and knowledge of Salesforce, web development, and languages, including APEX, SOQL, JAVA, and JavaScript
- Analyze business requirements in collaboration with key operations stakeholders and prepare effective solutions
- Work with internal technology teams to architect a solution for the business requirement
- Present the solution to business unit managers and executives for sign-off
- Own the deployment of the agreed solution: design, project management, implementation, QA, and release
- Design, implement, and maintain the solution with best practices in Salesforce required to deliver the capability and achieve targeted business outcomes
- Design and implement integrations between new and existing systems
- Maintain design and specification documentation for the assigned projects in Megaport's KB system
- Develop all test strategies and procedures for all Salesforce work and support all fault analyses on Salesforce programs
- Perform troubleshooting on all processes and resolve all issues in the Salesforce platform
- Provide periodic progress reports for management consumption
Requirements
- Bilingual in English and Spanish
- 6+ years of experience as a Salesforce Administrator, Programmer, Software Developer, or Web Engineer
- A bachelor's degree in computer science, software engineering, or a related field is strongly preferred
- Experience with scripting and programming languages such as APEX, Triggers, Screen Flows, Aura, and Lightning Web Components
- Fundamental knowledge of web coding, including JARA, JavaScript, CSS, HTML, and XML
- Salesforce Developer or Administrator certification, or the desire to complete certification(s) as this will be a role requirement
- Critical-thinker: the ability to analyze complex problems, develop innovative strategies, and execute
- Exceptional communications skills; ability to present complex concepts in a clear and concise manner and liaison with non-programmers
- Familiarity with big data and PowerBI
- Ability to multitask, offering support to the CNS Head, Manager, and other leadership and operations team members
What We Offer
· Competitive Compensation Packages
· Flexible working environments
· Birthday Leave
· Generous study and training program + 5 days paid study leave
· Additional Leave via Purchased Annual Leave Scheme
· Health and Wellness Program
