Dedicated AR Recovery Specialist

hace 2 semanas


Guadalajara, Jalisco, México Hireright A tiempo completo

About HireRight:

We're a leading provider of background screening and verification solutions. Our goal is to deliver accurate, timely, and cost-effective results that help our clients make informed hiring decisions.

Job Description:

We're seeking a highly skilled and experienced AR Recovery Specialist to join our team As an AR Recovery Specialist, you will be responsible for managing a portfolio of clients, monitoring, and ensuring the timely recovery of accounts receivable according to our policies.

Your key responsibilities will include:

  • Analyzing, reviewing, and determining the root cause of collection issues and building relationships with internal and external stakeholders
  • Escalating on time any issues detected that impact collections
  • Reporting significant past due in AR and/or situations that could impact collections
  • Providing constant updates on account status
  • Resolving Salesforce queue and general inbox customer inquiries
  • Prioritizing daily tasks and collection actions to decrease past due balances on assigned customers' accounts
  • Conducting balance and AR reconciliations with customers in accordance with corresponding credit policies
  • Explaining standard accounts receivable-related policies and procedures to internal and external stakeholders
  • Accessing, understanding, and utilizing detailed and summary-level collection reports
  • Performing analysis on different detail levels to present and provide explanations to top management (aging, bad debt, top offenders)

What You'll Need:

To be successful in this role, you'll need:

  • 3-5 years of experience in collections
  • High/proficient written and verbal communication skills in English and Chinese
  • Highly organized, detail-oriented, and great follow-up and follow-through skills
  • Solution-oriented with a sense of urgency
  • Intermediate knowledge in Excel
  • Ability to thrive in a face-paced environment with quickly changing business needs
  • Ability to adhere to processes, procedures, and guidelines during task execution
  • Strong confidentiality standards
  • Customer service-related experience is an advantage
  • D365 experience is an advantage
  • Salesforce experience is an advantage
  • Experience in Shared Service Center environment is an advantage
  • Ability to work effectively in a multi-national, matrix organization

Compensation:

The estimated salary for this role is $65,000 - $80,000 per year, depending on experience.



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