Dedicated AR Recovery Specialist
hace 2 semanas
About HireRight:
We're a leading provider of background screening and verification solutions. Our goal is to deliver accurate, timely, and cost-effective results that help our clients make informed hiring decisions.
Job Description:
We're seeking a highly skilled and experienced AR Recovery Specialist to join our team As an AR Recovery Specialist, you will be responsible for managing a portfolio of clients, monitoring, and ensuring the timely recovery of accounts receivable according to our policies.
Your key responsibilities will include:
- Analyzing, reviewing, and determining the root cause of collection issues and building relationships with internal and external stakeholders
- Escalating on time any issues detected that impact collections
- Reporting significant past due in AR and/or situations that could impact collections
- Providing constant updates on account status
- Resolving Salesforce queue and general inbox customer inquiries
- Prioritizing daily tasks and collection actions to decrease past due balances on assigned customers' accounts
- Conducting balance and AR reconciliations with customers in accordance with corresponding credit policies
- Explaining standard accounts receivable-related policies and procedures to internal and external stakeholders
- Accessing, understanding, and utilizing detailed and summary-level collection reports
- Performing analysis on different detail levels to present and provide explanations to top management (aging, bad debt, top offenders)
What You'll Need:
To be successful in this role, you'll need:
- 3-5 years of experience in collections
- High/proficient written and verbal communication skills in English and Chinese
- Highly organized, detail-oriented, and great follow-up and follow-through skills
- Solution-oriented with a sense of urgency
- Intermediate knowledge in Excel
- Ability to thrive in a face-paced environment with quickly changing business needs
- Ability to adhere to processes, procedures, and guidelines during task execution
- Strong confidentiality standards
- Customer service-related experience is an advantage
- D365 experience is an advantage
- Salesforce experience is an advantage
- Experience in Shared Service Center environment is an advantage
- Ability to work effectively in a multi-national, matrix organization
Compensation:
The estimated salary for this role is $65,000 - $80,000 per year, depending on experience.
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