Application Support Agent

hace 3 semanas


Monterrey, México ATTB MX C2 A tiempo completo

Consultoría PROHIRING solicita APPLICATION SUPPORT AGENT para proyecto por tiempo indefinido 100% REMOTO (HOME OFFICE).

REQUISITOS:

Licenciatura o Ingeniería en Sistemas, Telecomunicaciones o afín.1+ años de experiencia en mesa de ayuda.1+ años de experiencia en soporte Remoto para Troubleshooting issues del producto (aplicación y datos).1+ años de experiencia en database server, web server, y redes para minimizar riesgos.1+ años de experiencia en documentación de usuario.Manejo de MacOS (MacBook).Desarrollo básico de scripts en Linux (bash).Microsoft Office, SharePoint, ITL.Inglés conversacional INDISPENSABLE.

FUNCIONES:

Soporte de 2o Nivel.Asegurar la resolución de problemas de servicio y solicitudes de cambio.Gestionar la carga de trabajo de tickets.Escalación de problemas y ofrecer soluciones.

SE OFRECE:

Sueldo mensual libre negociable de $20,400.00 a $24,000.00 de acuerdo a experiencia.Horario de Lunes a Viernes de 9:00 a 17:00 horas con hora de comida.Seguro de Gastos Médicos Mayores.Asignación de equipo laptop para funciones.Modalidad 100% REMOTA (HOME OFFICE).

Interesados favor de postularse por este medio, anexando su cv actualizado.


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