Service Desk Agent
hace 1 mes
Job Description:
The role of the Service Desk Agent is to provide exceptional customer service and technical support to our clients. As a Service Desk Agent, you will be the first point of contact for customers experiencing technical issues with our fleet management software.
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues in a timely and efficient manner;
- Collaborate with internal teams to resolve complex issues and escalate cases as necessary;
- Provide training and support to customers on our software and hardware;
- Document all incidents and requests in our ticketing system;
- Meet or exceed performance metrics for first contact resolution, average handle time, and customer satisfaction.
Requirements:
- Minimum of 2 years prior help desk experience;
- Strong customer service and technical skills;
- Excellent communication and problem-solving skills;
- Ability to work in a fast-paced environment and adapt to changing priorities;
- Knowledge of fleet management software and hardware a plus.
About Us:
Vontier is a global industrial technology company focused on smarter transportation and mobility. Our portfolio is built on market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities.
We are a global company with a strong commitment to innovation, customer satisfaction, and employee development. If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply.
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