Service Desk Agent

hace 1 mes


Monterrey, Nuevo León, México Vontier A tiempo completo

Job Description:

The role of the Service Desk Agent is to provide exceptional customer service and technical support to our clients. As a Service Desk Agent, you will be the first point of contact for customers experiencing technical issues with our fleet management software.

Key Responsibilities:

  • Respond to customer inquiries and resolve technical issues in a timely and efficient manner;
  • Collaborate with internal teams to resolve complex issues and escalate cases as necessary;
  • Provide training and support to customers on our software and hardware;
  • Document all incidents and requests in our ticketing system;
  • Meet or exceed performance metrics for first contact resolution, average handle time, and customer satisfaction.

Requirements:

  • Minimum of 2 years prior help desk experience;
  • Strong customer service and technical skills;
  • Excellent communication and problem-solving skills;
  • Ability to work in a fast-paced environment and adapt to changing priorities;
  • Knowledge of fleet management software and hardware a plus.

About Us:

Vontier is a global industrial technology company focused on smarter transportation and mobility. Our portfolio is built on market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities.

We are a global company with a strong commitment to innovation, customer satisfaction, and employee development. If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply.



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