Customer Success Manager
hace 1 día
Description and Requirements The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long‑term value creation. Serve as a trusted advisor and main post‑sales contact for enterprise customers Lead onboarding, implementation, and adoption efforts for TruScale services Ensure billing accuracy based on usage data, both for fixed and variable consumption models Drive renewals, retention, and revenue growth through proactive engagement and upsell opportunities Conduct regular customer business reviews, success planning, and stakeholder alignment Coordinate across Sales, Product, Support, Legal, and Finance to deliver on customer expectations Represent the voice of the customer in internal improvement discussions Monitor customer health metrics and maintain high levels of satisfaction and retention Position Requirements Passionate about creating value for your Customers 2-5 years of account management, consulting, project management, or sales experience Client facing experience within a technology company is required, subscription business model experience preferred Proven ability to manage multiple projects simultaneously with strict attention to detail Ability to interact with enterprise customer teams at various levels of technical and non‑technical depth Experience providing insights, building relationships with, and driving value to C‑Level clients in B2B environment Experience discovering key goals and steering customer stakeholders with success plans Exceptional communication English & Spanish, and presentation skills (both written and verbal) Additional Locations : * Mexico * Mexico #J-18808-Ljbffr
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Customer Success Manager
hace 7 días
Mexico City TITAN A tiempo completoCustomer Success Manager – TITAN Join TITAN, a no-code, fast‑paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America. As a Customer Success Manager, you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and...
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Customer Success Manager
hace 5 días
Mexico City TITAN A tiempo completoCustomer Success Manager – TITAN Join TITAN, a no-code, fast‑paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America. As a Customer Success Manager, you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and...
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Customer Success Manager
hace 3 semanas
Mexico City Snatch UP Jobs A tiempo completoJoin to apply for the Customer Success Manager role at Snatch UP Jobs. Are you an experienced retail operations professional with a passion for technology and a talent for building lasting client relationships? We’re seeking a dynamic Customer Success Manager to join our team and become a trusted advisor for our retail clients. In this pivotal role, you...
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Customer Success Manager
hace 2 semanas
Mexico City Snatch UP Jobs A tiempo completoJoin to apply for the Customer Success Manager role at Snatch UP Jobs. Are you an experienced retail operations professional with a passion for technology and a talent for building lasting client relationships? We’re seeking a dynamic Customer Success Manager to join our team and become a trusted advisor for our retail clients. In this pivotal role, you...
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Remote Customer Success Manager
hace 4 semanas
Mexico City HireLATAM A tiempo completoHireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. Job Title: Remote Scaled Customer Success Manager – Mexico City (100% Work From...
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Remote Customer Success Manager
hace 4 semanas
Mexico City HireLATAM A tiempo completoHireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.Job Title: Remote Scaled Customer Success Manager – Mexico City (100% Work From...
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Strategic Enterprise Customer Success Manager
hace 4 semanas
Mexico City Sovos A tiempo completoA global tax compliance provider is seeking a Strategic Customer Success Manager in Mexico City. This role involves managing key relationships with top accounts, ensuring customer success, and promoting product adoption. Ideal candidates will have over 5 years in customer success or account management within SaaS, with strong communication and strategic...
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Customer Success Manager
hace 2 semanas
Mexico City EFEX A tiempo completoSobre EFEX EFEX es una fintech enfocada en ofrecer soluciones de pagos internacionales y gestión de divisas para empresas en crecimiento en Latinoamérica. Nuestro propósito es simplificar la experiencia de las empresas al enviar, recibir y administrar pagos globales, integrando tecnología, cumplimiento regulatorio y atención personalizada. Propósito...
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Hospitality Tech Customer Success Manager
hace 4 semanas
Mexico City Shiji Group A tiempo completoA global technology company in hospitality is seeking a Customer Success Manager to build strong relationships and ensure customers maximize the value of their technology solutions. The role involves supporting customers post-implementation and driving product adoption. Ideal candidates have 3+ years in Customer Success, proficiency in hotel technology, and...
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Customer Success Manager
hace 3 semanas
Mexico City Thomson Reuters México A tiempo completoAbout the Role As a Customer Success Manager at Reuters Imagen, you will be the strategic champion for clients across the Americas and select global accounts, driving adoption, value realization, and long‑term retention. You will work proactively to ensure customers maximize the business value of the Imagen platform, identify expansion opportunities, and...
