CONVERSION - RETENTION AGENTS
hace 2 semanas
Job Title: Retention Agent - LATAM Desk / Conversion and Retention Agent - Portuguese Desk Location: MexicoRelocation Package: YesExperience Required: Minimum 1 year in a similar position Job Summary: We are looking for enthusiastic and skilled Retention Agents for our LATAM Desk and Conversion and Retention Agents for our Portuguese Desk. The ideal candidates will possess a strong foundation in customer service, sales, and retention strategies, with a goal of fostering relationships and enhancing customer loyalty. This role is integral to ensuring customer satisfaction and retention while successfully converting prospects into loyal customers. Key Responsibilities: Interact with customers via multiple communication platforms (phone, email, chat) to deliver outstanding service and support.Assess customer needs and provide customized solutions to enhance their overall experience and satisfaction.Develop and implement effective retention strategies to minimize churn and boost customer loyalty.Collaborate with the sales team to transform leads into active, engaged customers.Analyze customer feedback and data to uncover trends and pinpoint opportunities for improvement.Maintain meticulous records of customer interactions and transactions within the CRM system.Partner with cross-functional teams to guarantee a seamless customer journey.Achieve and exceed performance metrics and targets related to retention and conversion. Qualifications: Minimum of 1 year of experience in a similar role, LATAM MARKET (FX INDUSTRY)Fluency in Portuguese and Spanish is required; English proficiency is a plus.Exceptional communication and interpersonal skills.Capacity to thrive in a fast-paced environment and juggle multiple tasks simultaneously.Proficient in using CRM software and the Microsoft Office Suite.A customer-focused mindset with a strong desire to assist others. What We Offer: Competitive salary complemented by performance-based bonuses.Comprehensive relocation package to facilitate your move to Mexico.Opportunities for professional growth and career advancement.A vibrant and inclusive work atmosphere. If you are a proactive individual passionate about customer retention and conversion, we encourage you to apply for this exciting opportunity
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Retention Marketing Ops Lead
hace 3 semanas
Mexico City Lululemon Athletica A tiempo completolululemon es una empresa de ropa técnica inspirada en el yoga que tiene grandes planes. La práctica y la filosofía del yoga inspiran nuestro objetivo general de mejorar el mundo a través del poder de la práctica. Estamos orgullosos de ser una empresa global en crecimiento con sedes en todo el mundo, desde Vancouver hasta Shanghái, pasando por muchos...
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Retention Marketing Ops Lead
hace 3 semanas
Mexico City Lululemon Athletica A tiempo completolululemon es una empresa de ropa técnica inspirada en el yoga que tiene grandes planes. La práctica y la filosofía del yoga inspiran nuestro objetivo general de mejorar el mundo a través del poder de la práctica. Estamos orgullosos de ser una empresa global en crecimiento con sedes en todo el mundo, desde Vancouver hasta Shanghái, pasando por muchos...
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Retention Marketing Ops Lead
hace 2 semanas
Mexico City Metropolitan Area lululemon A tiempo completoRequirementsDescription & RequirementsRetention Marketing Ops Lead – MéxicoQUIÉNES SOMOSlululemon es una empresa de ropa técnica inspirada en el yoga que tiene grandes planes. La práctica y la filosofía del yoga inspiran nuestro objetivo general de mejorar el mundo a través del poder de la práctica. Estamos orgullosos de ser una empresa global en...
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Sr. Analyst, Retention
hace 2 semanas
Mexico City, Paseo de las Palmas No.- Warner Bros. Discovery A tiempo completoWelcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are… When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...
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Online Business Development
hace 1 semana
Mexico City BIGO A tiempo completoJob Description: 1. Recruiting and building relationships with potential agencies/supporters /diamond agents to reach cooperation on the platform.Continuing to promote the recruitment of agencies, supporters and diamond agents, developing strategies to maintain and grow the number of agencies/supporters.Hunting for and inviting new supporters who can...
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Business Development
hace 2 semanas
Mexico City BIGO A tiempo completoJob Description:1. Recruiting and building relationships with potential agencies/supporters /diamond agents to reach cooperation on the platform.2. Continuing to promote the recruitment of agencies, supporters and diamond agents, developing strategies to maintain and grow the number of agencies/supporters.3. Hunting for and inviting new supporters who can...
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Business Development
hace 2 semanas
Mexico City BIGO A tiempo completoJob Description: 1. Recruiting and building relationships with potential agencies/supporters /diamond agents to reach cooperation on the platform. - Continuing to promote the recruitment of agencies, supporters and diamond agents, developing strategies to maintain and grow the number of agencies/supporters. - Hunting for and inviting new supporters who can...
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Lifecycle, Activation
hace 1 semana
Mexico City evolveIQ A tiempo completoLifecycle, Activation & Email Manager Type: Part-time (contract) Focus: Activation, retention, email strategy, and conversion Role ObjectiveOwn the post-attention experience . This role ensures that once someone enters the ecosystem, whether through signup or email capture, they are activated, nurtured, and moved closer to conversion over time. This role is...
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Lifecycle, Activation
hace 6 días
Mexico City evolveIQ A tiempo completoLifecycle, Activation & Email Manager Type: Part-time (contract) Focus: Activation, retention, email strategy, and conversion Role Objective Own the post-attention experience . This role ensures that once someone enters the ecosystem, whether through signup or email capture, they are activated, nurtured, and moved closer to conversion over time. This role is...
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Online business development
hace 2 días
Chihuahua City, México BIGO A tiempo completoJob Description: 1. Recruiting and building relationships with potential agencies/supporters /diamond agents to reach cooperation on the platform.Continuing to promote the recruitment of agencies, supporters and diamond agents, developing strategies to maintain and grow the number of agencies/supporters.Hunting for and inviting new supporters who can...
