Industry Client Solutions Manager, CPG/Commerce

Responsibilities
About the team:

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

About the role:

The Industry Operations Client Solutions team helps formulate industry strategy and identify growth opportunities in order to deliver industry-specific solutions and methodologies across the LATAM region. The team nurtures accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a key pillar for this team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities:

Being a Consultant to clients and internal stakeholders

• We are in the business of solutions - these cover everything from product adoption, strategy and/or optimizations to help top clients link their marketing objectives to their business goals

• Able to combine product developments, market landscape and competitor activities to give clients, agencies, and internal teams a holistic view of strategic next steps

• Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions

• Putting together narratives, workshops and business reviews etc. to educate and upskill clients in charting the way forward

• Establish TikTok part of client's Always-on Full-Funnel platform; able to make meaningful connections between upper and lower funnel strategy, especially around TikTok Shop business

Account Management, Campaign Management & Reporting

• Manage and grow post-sale relationships with brands and their corresponding agency teams, taking a role in steering account growth and success

• Sense check/challenge media plans and provide suggestions to set clients up for success

• Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business

• Own conversations around TikTok Shop business, helping clients to scale GMV via assortment and creator strategies that ultimately drive ShopAds revenue

• Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits

• Proritising tasks by urgency level and impact in alignment with Brand Partnerships Managers

Stakeholder Management & Revenue Impact

• Building trusting relationships and robust communication with internal teams and external client & agency teams to ensure sustained growth of accounts

• Understanding the scope of various cross functional teams and whom to approach for what purpose

• Pushing through product adoption, programs and packages built around specific company or market level priorities

• Having an equal stake in Account & Opportunity planning, and working together with the Brand Partnerships team to come up with innovative solutions and strategies

• Tracking revenue attainment and impact of client activities on Book of Business, individually and as a team

• Proactively sharing client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent, through case studies or other ad hoc sharings

Qualifications
Minimum Qualifications:

• Years of experience in account management/client services roles in digital marketing/eCommerce

• Ability to analyze data and identify insights to assess campaign performance

• High written and oral proficiency in Spanish and English is required due to frequent communications with stakeholders based in Spanish-speaking markets.

• Experience operating advertiser's campaign with a deep understanding of their business challenges

• Proficient in campaign management, setting up and optimization

Preferred Qualifications:

• Proactive attitude with excellent data analytical skills in Excel/PowerPoint

• Ability to work in a dynamic and fast paced environment

• Willingness to take frequent business trips across LATAM regions

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

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Diversity & Inclusion​

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​

TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ​