Product Owner, Risk

Product Owner, Risk – Santa Ana, Costa Rica

Are you passionate about Product Management in FinTech? Do you have experience delivering products that delight consumers and add business value? If you have a track record of executing product strategy and launching products to market, you apply user-center design practices to writing user requirements on new products that solve customer needs and have a robust level of alternative financial service offerings. Then it's time to join the Western Union's team as a Product Owner, Risk.

Western Union powers your pursuit.

The position will manage fraud product requirements, define and document business and operational processes, own and manage sprints, and own end to end delivery for new features and capabilities.

Role Responsibilities

• Own and drive the delivery of critical risk and fraud-prevention capabilities across digital payment channels, balancing risk mitigation, customer experience, and business impact.
•  Act as the primary bridge between Engineering, Payments, Compliance, product, and other cross-functional teams, translating complex risk strategies into clear, actionable product requirements.
• Define and maintain clear product requirements, including epics and user stories, using Agile methodologies to support effective sprint planning, delivery, and execution.
• Act as PMO for internally originated Risk initiatives, driving the full lifecycle of Risk-owned epics from intake and prioritization through delivery, reporting, and closure.
• Partner closely with risk stakeholders and other cross-functional teams to operationalize fraud strategies, and decision frameworks into scalable product features.
• Participate and provide guidance during technical product design by understanding the application architecture, including APIs, vendor integrations, and payment orchestration flows.
• Evaluate, onboard, and manage third-party Risk vendors, collaborating with Engineering teams to assess feasibility, performance, and scalability.
• Communicate effectively with senior leadership, presenting delivery plans, product direction, and strategy for the capabilities being developed or supported in a clear, data-driven manner.
• Demonstrate strong documentation and communication skills, maintaining structured program tracking, clear status reporting, and tailored communications for multiple stakeholder audiences (executive, business, and delivery teams)
• Ensure end-to-end delivery ownership, including design, development, testing, launch, and post-production monitoring.
• Drive continuous improvement by identifying gaps, proposing enhancements, and proactively addressing operational risk-related issues before they escalate.
• Reporting, analytics, and data visualization skills are considered a strong plus, enabling clear insight into program health, delivery performance, and risk trends.

Role Requirements

• 5+ years of experience in Product Owner, Product Management, or related roles, delivering digital products using Agile methodologies (Scrum, Kanban, or hybrid frameworks).
• Experience delivering products using Agile and iterative development practices, including backlog refinement, sprint planning, and release coordination.
• Experience in online fraud prevention or risk mitigation within digital products or payment ecosystems is strongly preferred.
• Working knowledge of Agile tools such as Jira, Confluence, Rally, or equivalent product and delivery tools
• Basic to intermediate data and technical literacy, including experience working with databases, Snowflake, SQL, queries, create dashboards using BI tools or analytical tools to support decision-making.
• Strong communication and presentation skills, with the ability to clearly explain product requirements, priorities, and strategy to both technical and non-technical stakeholders.
• Proven ability to manage and prioritize multiple initiatives independently, operating effectively in a fast-paced and evolving environment.
• Ability to collaborate in a cross-functional environment, building strong relationships and influencing stakeholders to align product vision, priorities, and delivery goals

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In-house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-GV1 #LI-Hybrid

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.