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Support Specialist Ariba
hace 2 semanas
Visión general:
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Responsabilidades:
Ariba Support activities and will be responsible for:
- User Support: Assist end-users in troubleshooting and resolving issues related to Ariba
- Incident management: Track and manage incidents using a ticketing system, following
established processes and service level agreements
- Change management and upgrades: Assist in the planning and execution of system
upgrades, patches, and enhancements. Coordinate testing activities, participate in change
management processes, and ensure smooth transitions without disruptions to business
operations.
- User training and documentation: Conduct training sessions and create user documentation to
educate end-users on SAP system functionalities, best practices, and self-service resources.
Keep knowledge base articles up to date to enable users to resolve common issues
independently.
- Collaboration and communication: Collaborate with cross-functional teams, including
developers, functional consultants, and business users, to address complex issues, provide
insights, and contribute to system enhancements. Communicate effectively with stakeholders at
various levels to understand requirements and deliver solutions.
Requisitios:
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EEO Statement:
Declaración de Igualdad de Oportunidades de Empleo: AS Maquila México S. de R.L. de C.V. y American Standard B&K México, son empleadores que ofrecen igualdad de oportunidades. Todos los solicitantes que resulten calificados para la posición para la que apliquen, serán considerados para el empleo sin distinción de raza, color, religión, lugar de origen, ascendencia, orientación sexual, identidad de género, genética, discapacidad, estado civil, edad, estado civil, estado de salud, condición o cualquier otra característica protegida por la ley.
