Country Business Resilience Manager

hace 3 días

Ciudad de México, Ciudad de México JPMorgan Chase A tiempo completo

You will ensure operational continuity for employees, clients and shareholder interests, by ensuring the business's ability to maintain appropriate operating levels, despite all types of physical business disruption. 

The function provides a formal structure allowing for cohesive and centralized oversight of the enterprise-wide control environment, partnering closely with firmwide Business Resiliency, Compliance, Risk, Audit and other control disciplines. 

This role ensures that the business can respond effectively to disruptive events, minimize operational impact, and safeguard employees, assets, and reputation.

Job responsibilities

  • Resiliency Program Management:
    Develop, implement, and maintain country-level resiliency and business continuity plans in alignment with global standards and local regulations.
  • Regulatory Agenda:
  • Business Country Resilience Manager is responsible for engaging in regulatory requirements and for effectively responding to regulatory audits and inquiries.
  • Risk Assessment:
    Conduct regular risk assessments to identify potential threats (natural disasters, geopolitical risks, cyber threats, etc.) and vulnerabilities affecting business operations.
  • Incident Response & Crisis Management:
    Lead the response to major incidents, coordinating cross-functional teams and ensuring timely communication and resolution.
  • Training & Awareness:
    Organize and deliver training sessions, tabletop exercises, and awareness campaigns for staff on resiliency and crisis management protocols.
  • Stakeholder Engagement:
    Liaise with local authorities, emergency services, and external partners to ensure coordinated response and compliance with regulatory requirements.
  • Reporting & Documentation:
    Maintain accurate records of plans, incidents, exercises, and improvements. Prepare regular reports for senior management and global resiliency teams.
  • Continuous Improvement:
    Review and update resiliency plans based on lessons learned, changes in business operations, and evolving risk landscape.

Required qualifications, capabilities, and skills: 

  • Bachelor's degree in Business Administration, Risk Management, Security, or related field.
  • 5+ years of experience in business continuity, risk management, or crisis management, preferably in a multinational environment.
  • Strong understanding of local regulatory requirements and global resiliency standards.
  • Excellent communication, leadership, project management and stakeholder management skills.
  • Ability to work under pressure and manage multiple priorities.
  • Professional certifications (e.g., CBCP, MBCI, ISO 22301)
  • Decision-making under uncertainty
  • Collaboration and influence
  • Adaptability and resilience

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