Lead Analyst II Customer Service

Job Description

Visteon is advancing mobility through innovative technology solutions that enable a software-defined future. Our state-of-the-art product portfolio merges digital cockpit innovations, advanced displays, AI-enhanced software solutions, and integrated EV architecture solutions. With expertise spanning passenger vehicles, commercial transportation, and two-wheelers, Visteon partners with global automakers to create safer, cleaner, and more connected journeys. Headquartered in Van Buren Township, Michigan, Visteon operates in 17 countries, employing a global network of innovation centers and manufacturing facilities. In 2024, we recorded annual sales of approximately $3.87 billion and secured $6.1 billion in new business.

Lead Customer Service Analyst team to streamline customer demand integration:

• Validate incoming releases (electronic or manual)
• Conduct customer forecast analysis.
• Direct Customer Service Analyst team in crafting production plans to meet customer demands, including short-term or recovery plans as needed.
• Prepare weekly MPS file for team meetings and presentation.
• Develop long-term production plans spanning at least 12 weeks for enhanced manufacturing and release management.
• Monitor daily Build to Schedule Performance, analyzing and reporting any discrepancies.
• Oversee reconciliation of Customer Usage Materials (CUMs) with customers, resolving receipt discrepancies.
• Ensure inventory control of finished goods, adjusting for new program launches, customer downtimes, or shutdowns.
• Provide support in managing critical delivery situations with customers, manufacturing, and release management.
• Evaluate delivery performance, analyze results, and devise action plans.
• Validate planning release fluctuations.
• Reduce and follow up on obsolete and excess finished goods stock.
• Enforce standards, procedures, and work instructions (WIs) compliance across the team.
• Coordinate and supervise logistics execution change management.
• Additional Functions (40%):
• Prepare materials for customer presentations.
• Support and lead internal reporting for customers.
• Analyze and report customer logistics complaints using standard tools (8D, 5 Why...).
• Address and dispute customer debit notes related to delivery issues.
• Serve as an interface between customers and the new model change department.
• Participate in key meetings.
• Perform other tasks as directed by the MP&L Manager."

Additional Skill

• University degree preferred.
• Prior logistics experience advantageous.
• Mandatory proficiency in English (or German/French); additional languages beneficial.
• Exceptional communication skills in written, verbal, and graphic formats.
• Proficiency in the Microsoft suite of applications.
• Advanced skills in active listening, problem-solving, research, and analysis.
• Effective communication, including negotiation and adaptability to diverse audiences.

Other Information:

• Critical attention to detail.
• Representation of the company in meetings with external stakeholders.
• Ability to manage multiple projects autonomously and meet deadlines.
• Availability on company phone during business hours for urgent matters.
• Strong interpersonal skills and collaborative teamwork abilities.
• Commitment to exceeding customer expectations with a sense of urgency.
• Proactive approach to initiative, decision-making, and innovation.
• Ownership and accountability for outcomes, even in challenging circumstances.

Key Behaviors:

• Collaboration
• Critical Thinking
• Resilience
• Result Orientation
• Visteon values and beliefs

Job Snapshot

Updated Date

31-Jan-2026

Job ID

J10572

Job Discipline

Customer Service

Location

Visteon Reynosa, Reynosa, Tamaulipas, Mexico

Employee Type

Full Time Employees

Employee Sub Type

Full Time FWA