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Lead Analyst II Customer Service
hace 2 días
Visteon is advancing mobility through innovative technology solutions that enable a software-defined future. Our state-of-the-art product portfolio merges digital cockpit innovations, advanced displays, AI-enhanced software solutions, and integrated EV architecture solutions. With expertise spanning passenger vehicles, commercial transportation, and two-wheelers, Visteon partners with global automakers to create safer, cleaner, and more connected journeys. Headquartered in Van Buren Township, Michigan, Visteon operates in 17 countries, employing a global network of innovation centers and manufacturing facilities. In 2024, we recorded annual sales of approximately $3.87 billion and secured $6.1 billion in new business.
Lead Customer Service Analyst team to streamline customer demand integration:
- Validate incoming releases (electronic or manual)
- Conduct customer forecast analysis.
- Direct Customer Service Analyst team in crafting production plans to meet customer demands, including short-term or recovery plans as needed.
- Prepare weekly MPS file for team meetings and presentation.
- Develop long-term production plans spanning at least 12 weeks for enhanced manufacturing and release management.
- Monitor daily Build to Schedule Performance, analyzing and reporting any discrepancies.
- Oversee reconciliation of Customer Usage Materials (CUMs) with customers, resolving receipt discrepancies.
- Ensure inventory control of finished goods, adjusting for new program launches, customer downtimes, or shutdowns.
- Provide support in managing critical delivery situations with customers, manufacturing, and release management.
- Evaluate delivery performance, analyze results, and devise action plans.
- Validate planning release fluctuations.
- Reduce and follow up on obsolete and excess finished goods stock.
- Enforce standards, procedures, and work instructions (WIs) compliance across the team.
- Coordinate and supervise logistics execution change management.
- Additional Functions (40%):
- Prepare materials for customer presentations.
- Support and lead internal reporting for customers.
- Analyze and report customer logistics complaints using standard tools (8D, 5 Why...).
- Address and dispute customer debit notes related to delivery issues.
- Serve as an interface between customers and the new model change department.
- Participate in key meetings.
- Perform other tasks as directed by the MP&L Manager."
Additional Skill
- University degree preferred.
- Prior logistics experience advantageous.
- Mandatory proficiency in English (or German/French); additional languages beneficial.
- Exceptional communication skills in written, verbal, and graphic formats.
- Proficiency in the Microsoft suite of applications.
- Advanced skills in active listening, problem-solving, research, and analysis.
- Effective communication, including negotiation and adaptability to diverse audiences.
Other Information:
- Critical attention to detail.
- Representation of the company in meetings with external stakeholders.
- Ability to manage multiple projects autonomously and meet deadlines.
- Availability on company phone during business hours for urgent matters.
- Strong interpersonal skills and collaborative teamwork abilities.
- Commitment to exceeding customer expectations with a sense of urgency.
- Proactive approach to initiative, decision-making, and innovation.
- Ownership and accountability for outcomes, even in challenging circumstances.
Key Behaviors:
- Collaboration
- Critical Thinking
- Resilience
- Result Orientation
- Visteon values and beliefs
