Helpdesk Senior Associate

hace 7 horas

Guadalajara, Jalisco, México NTT DATA A tiempo completo

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Help Desk Senior Associate FRENCH - Full Time Location: Remote (candidate MUST LIVE IN GUADALAJARA) Requirements: Availability to work 45 hours per week Advanced Portuguese and Spanish Looking to work in IT Environment 6 months of experience in Customer Service We Offer: Competitive salary Grocery Tickets - 12% of base salary 30 days of christmas bonus 12 days of vacations * 50% Vacation bonus * 5 personal days per year * Medical insurance (You and your family) * Life insurance* Dental Insurance Discounts with selected Optics Opportunity to grow in the company Activities General L1 support for hardware and MS Office packages Advance technical support for in-house applications and developments * Answer technical support calls providing and escalating to other support groups * Provide support based on email generated requests or reports * Document troubleshooting steps and detailed description of the customer incidents and requests * Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures LI-LATAM Helpdesk Senior Associate - French

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