Desktop Support Associate-Helpdesk

hace 1 semana

Guadalajara, Jalisco, México NTT DATA North America A tiempo completo

Req ID: 345880

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking Help desk representative to join our team in Guadalajara, Jalisco, Mexico.

Helpdesk Associate - Full Time

  • Requirements:
    • Availability to work 45 hours per week
    • Interest in working any shift
    • Advanced English
    • Looking to work in IT Environment
    • 6 months of experience in Customer Service

  • We Offer:
    • Competitive salary
    • Grocery Tickets - 12% of base salary
    • 30 days of Christmas bonus
    • 12 days of vacations
    • 50% Vacation bonus
    • Savings Funds
    • 5 personal days per year
    • Medical insurance (You and your family)
    • Life insurance
    • Dental Insurance
    • Discounts with selected Optics
    • Opportunity to grow in the company

  • Activities
    • General L1 support for hardware and MS Office packages
    • Advance technical support for in-house applications and developments
    • Answer technical support calls providing and escalating to other support groups
    • Provide support based on email generated requests or reports
    • Document troubleshooting steps and detailed description of the customer incidents and requests
    • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

#LI-LATAM

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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