Desktop Support Associate-Helpdesk

hace 6 días

Guadalajara, Jalisco, México NTT DATA North America A tiempo completo

Req ID:
345880

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking Help desk representative to join our team in Guadalajara, Jalisco, Mexico.

Helpdesk Associate - Full Time

  • Requirements:

  • Availability to work 45 hours per week

  • Interest in working any shift
  • Advanced English
  • Looking to work in IT Environment

  • 6 months of experience in Customer Service

  • We Offer:

  • Competitive salary

  • Grocery Tickets - 12% of base salary
  • 30 days of Christmas bonus
  • 12 days of vacations
  • 50% Vacation bonus
  • Savings Funds
  • 5 personal days per year
  • Medical insurance (You and your family)
  • Life insurance
  • Dental Insurance
  • Discounts with selected Optics

  • Opportunity to grow in the company

  • Activities

  • General L1 support for hardware and MS Office packages

  • Advance technical support for in-house applications and developments
  • Answer technical support calls providing and escalating to other support groups
  • Provide support based on email generated requests or reports
  • Document troubleshooting steps and detailed description of the customer incidents and requests
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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