Account Executive, Commercial

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Account Executive, Commercial Sales

Department & Team: Sales

Reports to: Sales Director, Commercial

Location: Mexico City

The Account Executive, Commercial develops and implements a comprehensive strategy that maximizes needs to drive revenue for the entire Genesys suite of products through managing direct sales in the West Sales organization.

Key Responsibilities:

•    Meeting and/or exceeding goals including, but not limited to, revenue, customer growth, and sales expenses.

•    Sells and promotes the sales of Genesys products to customers including negotiating price, other concessions and terms and conditions of the sale.

•    Develops and execute a territory plan to maximize bookings. Generates and achieves monthly territory forecasts, and accurately manages forecast to achieve quarterly targets.

•    Acting as a Genesys representative to maintain positive relationships with all employees, customers, partners, and shareholders.

•    Conducts weekly progress meetings with sales team.

•    Assists in the development of short-, medium-, and long-term plans to achieve strategic objectives.

•    Regularly interacts across functional areas with senior management or executives to ensure objectives are met.

•    Ability to influence thinking or gain acceptance of others in sensitive situations important.

•    Hands on management style to provide coaching and guidance where needed to move deals through the sales cycle.

•    Building a relationship with key players in their customer accounts.

•    Creation and execution of strategies to create pipeline since sales.

Minimum Requirements:

•    Bachelor's degree.

•    +2 years' sales management experience within technology industry.

•    Be a "High Energy", results-oriented achiever and a team player willing to work in a demanding and dynamic environment.

•    Demonstrated track record in software sales.
 

Desirable Skills:

•    Excellent verbal and written communications skills: produce materials, deliver presentations, and perform general education.

•    Ability to represent the company at senior executive levels.

•    Able to develop proposals and manage the sales cycle with minimum supervision while providing regular updated on progress and challenges.

•    Demonstrated leadership skills.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.