LATAM Markets Ops Senior Program Lead

hace 4 días

Ciudad de México, Ciudad de México Citi A tiempo completo
Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Responsible for handling staff management issues, including resource management and allocation of work within the team/project. Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs. Identifies stakeholders and key organizations and build and manage relationships. Directs the creation of multiple programs of work and manage their alignment to business goals. Leads the facilitation, coordination, and arbitration of cross-functional macro level topics within/across programs and with Senior Management. Leads the identification and drive resolution of issues, including those outside established programs of work. Works with stakeholders to ensure program scope definition meets business objectives. Works with Program Sponsor to ensure business case/cost benefit analysis is in line with business objectives. Drives adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program. Assists program team in negotiating for resources owned by other departments in order ensure the program can be completed. Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis. Directs the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary. Manages multiple teams or a functional area (depending on size of business). Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area. Ensures creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log. Ensures program plans meet business needs as described in the program initiation documents. Ensures all stakeholders are identified and included in scope definition activities, understand the program schedule and key milestones and receive schedule status regularly. Ensures funding has been approved for the program. Ensures all areas of the program are appropriately staffed. Ensures program commitment from those assigning resources. Escalates program risks to the Program Director, or Program Sponsor, when appropriate. Ensures vendor performance is monitored and actions taken if performance warrants. Maintains appropriate staffing requirements to meet operational needs. Exercises shared responsibility for budget, policy formulation and planning. Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions. 10+ years of experience Should demonstrate a commitment to quality and attention to detail Excellent interpersonal relationships with ability to influence and negotiate with stakeholders Critical thinking and problem solving skills Bachelor's/University degree or equivalent experience, potentially Masters degree For complementary skills, please see above and/or contact the recruiter.

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