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Marketing Manager

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Description

Position Title: MANAGER, MARKETING SUPPORT Date Created: DECEMBER 2025

Primary Job Family:  Sales & Marketing

Career Band: MRP:

Reports to:    VP MARKETING

Department: FIELD MARKETING

ADMIN ASSISTANT (Shared service)

JOB SUMMARY

The Manager, Marketing Support ensures the Marketing organization runs smoothly day‑to‑day, acting as a PMO who drives operational excellence. The role supports the VP Marketing, oversees Marketing Budget and contract tracking, builds job aids and SOPs, and coordinates communications so hotels clearly see—and can leverage—the work produced by the CALA Continent Marketing and shared services teams.

We're seeking a highly organized, solutions‑oriented Manager to keep our Marketing engine running smoothly. Acting as a light PMO- think of an air traffic controller for Marketing, you'll set cadence, drive process discipline, and ensure operational excellence across Brand, Digital, Partnership, Loyalty and Field Marketing. You will own Marketing Budget and invoice tracking, publish clear job aids/SOPs for hotels, and coordinate communications so hotels can see—and use—the work we produce. This role partners cross‑functionally within Commercial Services to unblock dependencies, accelerate asset pull‑through, and improve visibility of deliverables to properties.

You'll succeed here if you: love turning complexity into simple, organized processes; write clearly; track details flawlessly; and enjoy helping teams work smarter through better tools, job aids, and communication.

CANDIDATE PROFILE 

Education and Experience:

  • Bachelor degree 
  • 3+ years of manager experience in Hotel industry or property experience. Multiproperty or regional oversight preferred.
  • Exceptional written communication, impeccable proofreading skills, outstanding grammar and attention to detail; bilingual English/Spanish strongly preferred for CALA communications. 
  • Comfortable operating as a light PMO, with strong organization, follow‑through, and proven record of stakeholder management
  • Self-starter and ability to work independently – a must
  • Must be a team player and collaborate well with multiple stakeholders. Multi-tasks, prioritizes, and meets deadlines in a timely manner
  • Work effectively in a fast-paced environment and consistently demonstrate a high level of organizational skills
  • Working knowledge of key database systems, Microsoft Office (incl. Outlook, Teams, Excel, PowerPoint & Word) and Adobe Pro.

CORE WORK ACTIVITIES 

The following are specific responsibilities and contributions critical to the successful performance of the position: 

Operational Excellence & PMO

  • Establish governance, calendars, status reporting, and work‑intake processes; track deliverables and dependencies across Brand, Digital, Social, PR, and Field Marketing 
  • Map and continuously improve processes (e.g., RACI, playbooks); publish job aids that clarify ownership and handoffs.
  • Create and maintain clear job aids/SOPs for hotels and internal teams (e.g., how‑to guides, checklists, RACI matrices), and curate best‑practice examples for easy reuse

Manage Marketing Budget invoices, contracts 

  • Help us manage the Continent Marketing Budget ensuring that each allocation is done to the proper line item in Marketing Budget spreadsheet and according to each Finance billing string
  • Review and submit invoices for marketing efforts ensuring requestor signature, VP Marketing and CSMO and Manage submission process in the internal invoice processing system in a timely and accurate manner. 

  • Process any Marketing contracts through Docusign SSO ensuring the corresponding Legal approval and threshold. 

Team Meetings, Quarterly Recaps and SMF Annual Summaries

  • Partner with Brand, Digital, Social, Field Marketing, and Finance to align calendars, dependencies, and deliverables; escalate risks early and propose solutions
  • Review Weekly Newsletter that includes Marketing content, obtaining approval of each SME Ensuring that company policies and procedures are followed. Reviews and optimizes processes according to changing needs and informs changes to the different teams.
  • Organize Marketing Webinars, trainings and meetings ensure that material and decks are prepared with speaking note ahead of time. 
  • Create frameworks to collect Marketing deck activities and ensure it is updated on a monthly basis, coordinate annual SFM summaries per Finance requirements to be shared with hotels and owner groups
  • Ensure adherence to Corporate Advertising and Marketing Communications standards, brand standards, and format guidelines
  • Ensure marketing information, distribution lists, organization charts are accurate, complete, timely, and enables hotels to meet or exceed guest expectations
  • Develop strong working relationships with outside vendors to ensure quality, cost effective creative executions
  • Resolves issues that arise as a result of the marketing process and brings issues to the attention of Continent leadership team as appropriate
  • Maintains MGS intranet up to date
  • Coordinate communications so properties receive and understand corporate outputs; manage distribution using Product Catalog marketing/digital contacts; send roll‑ups and "what's new" updates 
  • Reinforce proper request channels (e.g., Social Shared Service mailbox for non‑SS hotels) to keep workflows efficient and visibility
  • Liaises with Commercial Services Communications Support teams and cascades to Field Marketing and Continent Marketing.

Critical Competencies



Analytical Skills

  • Computer Skills
  • Review invoices
  • Learning


Interpersonal Skills

  • Interpersonal Skills
  • Team Work
  • Customer Service Orientation
  • Diversity Relations


Communications

  • Telephone Etiquette Skills
  • English Language Proficiency
  • Communication
  • Writing
  • Listening
  • Applied Reading


Personal Attributes

  • Integrity
  • Dependability
  • Positive Demeanor
  • Presentation
  • Initiative
  • Stress Tolerance
  • Adaptability/Flexibility


Organization

  • Detail Orientation
  • Multi-Tasking
  • Time Management
  • Planning and Organizing


General Administration

  • Typing


Computer Skills

  • Use computers and computer systems (including hardware and software), enter data, or process information.
  • Use computer systems and software packages to input, access, modify, store, or output information.
  • Proficient in Microsoft Outlook, PowerPoint and Excel.

Communication

  • Provide information to supervisors, co-workers, and stakeholders by telephone, in written form, e-mail, or in person.
  • Inform and/or update the account managers, supervisors, stakeholders, and peers on relevant information in a timely manner.
  • Anticipate the needs of others in order to ensure their seamless and positive experience
  • Speak to stakeholders and co-workers using clear, appropriate, and professional language.
  • Talk with and listen to other employees to effectively exchange information.

Working with Others

  • Work with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
  • Support all co-workers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality

Quality Assurance/Quality Improvement

  • Maintain brand standards through all activations and programming
  • Comply with quality assurance expectations and standards.

Physical Tasks

  • Enter and retrieve data from computer systems using a keyboard, mouse or trackball.
  • Enter and locate work-related information using computers and/or point of sale systems.
  • Read and visually verify information in a variety of formats.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Policies and Procedures

  • Maintain confidentiality of proprietary materials and information.
  • Protect the privacy and security of guests and coworkers.
  • Follow company and department policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.