Technical Support Engineer

hace 2 días

Zapopan, Jalisco, México Roles at Cadencia A tiempo completo
About the Role:

We're looking for a stellar Technical Support Engineer to help keep our global infrastructure secure, reliable, and running at peak performance.


You'll manage and support switches, routers, and firewalls, monitor network health, and lead improvements that enhance stability and efficiency across our worldwide operations.

If you're a hands-on network professional who thrives on solving problems and driving innovation, this role is for you

What You'll Do:
  • Administer and support switches, routers, and firewalls in a global enterprise environment.
  • Monitor and troubleshoot network performance and outages proactively.
  • Maintain version control and configurations for all network devices.
  • Coordinate with vendors and carriers to resolve connectivity issues.
  • Provide technical guidance on networking needs across teams and systems.
  • Perform risk analysis on network changes and communicate impacts to stakeholders.
  • Ensure network stability, security, and compliance with standards and regulations.
  • Support infrastructure projects, following project management best practices.
  • Implement and test disaster recovery procedures for network continuity.
What You Bring:
  • CCNA certification or equivalent experience.
  • 3–4 years as a Network or Technical Support Engineer in an enterprise setting.
  • Bachelor's degree in Computer Science, IT, or related field.
  • Strong skills in troubleshooting, routing, and network security.
  • Experience with Cisco and Meraki hardware.
  • Familiarity with LAN/WAN, SD-WAN, SNMP, SSH, HTTPS, and related protocols.
  • Comfortable working U.S. hours (1–10 PM PT) and on-call rotation
Preferred:
  • Experience with Palo Alto Firewalls, wireless networks, or cloud networking (Azure, AWS).
  • Exposure to PLC/SCADA systems or manufacturing environments
Why You'll Love This Role:
  • Work with cutting-edge network technologies in a global setting.
  • Be part of a collaborative, fast-paced tech team.
  • Drive real impact on network performance and reliability every day.

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