Technical Support Engineer

hace 1 semana

Zapopan, Jalisco, México Cadencia A tiempo completo

About Cadencia
At Cadencia, we specialize in connecting top-tier professionals with leading U.S. and Canadian companies. Founded in 2021, our mission is to deliver exceptional results through our talented team members in roles such as accounting, bookkeeping, project management, administrative support, and more.

Headquartered in Guadalajara, Mexico, we are proud to create opportunities for professionals to work in a supportive, growth-oriented environment. Team members are employed by Cadencia, but partner daily with an external client. We have opportunities for in-office and remote work, attracting candidates from throughout Mexico.

At Cadencia, we value innovation, teamwork, proactivity, critical thinking, and a commitment to excellence. We believe in rewarding our team for their hard work through competitive compensation, career mapping, a great benefits plan, and profit-sharing.

By joining Cadencia, you become part of a dynamic, forward-thinking, joyful organization that values your expertise and career aspirations.

Explore opportunities with us and be a part of a company that truly values its people. Together, we create impact and drive success

About The Role
We're looking for a stellar
*Technical Support Engineer*
to help keep our global infrastructure secure, reliable, and running at peak performance.

You'll manage and support switches, routers, and firewalls, monitor network health, and lead improvements that enhance stability and efficiency across our worldwide operations.

If you're a hands-on network professional who thrives on solving problems and driving innovation, this role is for you

What You'll Do

  • Administer and support switches, routers, and firewalls in a global enterprise environment.
  • Monitor and troubleshoot network performance and outages proactively.
  • Maintain version control and configurations for all network devices.
  • Coordinate with vendors and carriers to resolve connectivity issues.
  • Provide technical guidance on networking needs across teams and systems.
  • Perform risk analysis on network changes and communicate impacts to stakeholders.
  • Ensure network stability, security, and compliance with standards and regulations.
  • Support infrastructure projects, following project management best practices.
  • Implement and test disaster recovery procedures for network continuity.

What You Bring

  • CCNA certification or equivalent experience.
  • 3–4 years as a Network or Technical Support Engineer in an enterprise setting.
  • Bachelor's degree in Computer Science, IT, or related field.
  • Strong skills in troubleshooting, routing, and network security.
  • Experience with Cisco and Meraki hardware.
  • Familiarity with LAN/WAN, SD-WAN, SNMP, SSH, HTTPS, and related protocols.
  • Comfortable working U.S. hours (1–10 PM PT) and on-call rotation

Preferred

  • Experience with Palo Alto Firewalls, wireless networks, or cloud networking (Azure, AWS).
  • Exposure to PLC/SCADA systems or manufacturing environments

Why You'll Love This Role

  • Work with cutting-edge network technologies in a global setting.
  • Be part of a collaborative, fast-paced tech team.
  • Drive real impact on network performance and reliability every day.

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