Bilingual Customer Service Representative

hace 5 horas

Monterrey, México HRO A tiempo completo

We are looking for a **Bilingual Customer Service Representative**, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Responsibilities**

**Customer Service Responsibilities list**:

- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies

**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma

**Salary & Benefits**:

- Base salary up to $16,800
- Up to $3,000 Performance Bonus
- $2,000 Training Bonus
- 2 Days off
- Food coupons
- Life medical insurance
- Permanent placement position / Direct hire

Tipo de puesto: Tiempo completo

Salario: $14,500.00 - $19,800.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Descuentos y precios preferenciales
- Estacionamiento de la empresa
- Programa de referidos
- Seguro de vida
- Vales de despensa

Tipos de compensaciones:

- Bono de asistencia
- Bono de puntualidad

Puede trasladarse/mudarse:

- Monterrey, N. L.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Experiência:

- Customer Service: 1 año (Obligatorio)
- Call Center: 1 año (Deseable)

Idioma:

- Inglés (Deseable)

Lugar de trabajo: Una ubicación

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