Route and Customer Support Analyst

Overview:

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Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

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Responsibilities:

We are looking for a Route and Customer Support Analyst to provide operational support to sales and go-to-market teams, ensuring real-time route management, account accuracy, and smooth execution of commercial processes.

In this role, you will collaborate with cross-functional teams across Latin America to ensure all sales operations run effectively, while driving consistency, data quality, and continuous improvement.

As an Analyst, your responsibilities will include:

• Learn and work with the Omnitracs software to configure routes and upload customer information.
• Collect, validate, and maintain customer and business data for the assigned markets.
• Identify and update route structures, number of routes per country or region, number of customers per route, and route types.
• Execute mass updates including geocoding, truck assignments, new customer uploads, and operational reports.

• Work with business teams to centralize, standardize, and optimize customer and route information.
• Validate correct truck-to-route assignments, geocode accuracy, route design, loading days, and other operational parameters.
• Identify data deviations in the system and notify the corresponding sales and go-to-market teams for correction.
• Participate in weekly operational and tactical meetings with market leaders to share updates and progress.

• Build strong working relationships with teams across multiple countries, providing support on database management and route operations.
• Prepare status, performance, and productivity reports to monitor solution implementation and results.
• Support the continuous improvement of tools, capabilities, and operational processes.
• Ensure service delivery meets defined service standards and timelines.

• Availability to work mixed or adjusted schedules based on market needs.

Qualifications:

• • Bachelor's degree in accounting, Business Administration, Business Management, or a related field.
• 1–2 years of experience in sales operations, commercial processes, or similar roles.
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Advanced English proficiency (spoken and written).
• Additional language is a plus (Portuguese or French).
• Strong customer orientation, adaptability, and organizational skills.
• Ability to work effectively with multifunctional teams.
• Capacity to manage multiple tasks simultaneously and communicate clearly.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.